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Operational Support Manager

Cwm Taf Morgannwg University Health Board, Pontypridd, Rhondda Cynon Taf - Rhondda Cynon Taf

Operational Support Manager

Salary not available. View on company website.

Cwm Taf Morgannwg University Health Board, Pontypridd, Rhondda Cynon Taf - Rhondda Cynon Taf

  • Full time
  • Temporary
  • Onsite working

Posted today, 29 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: e0321b374a8d4b1b9fddf0d01a8488d8

Full Job Description

  • Hold a key role within the department in the delivery of Referral to Treatment Time (RTT) targets.
  • Hold a key role within the department for recruitment in line with UHB Policies and employment law.
  • Support the management team with the planning, organising and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance.
  • Support collegues to manage concerns and complaints in line with UHB policies and procedures.
  • Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies.
  • Support with the line management of administrative support staff within the designated area of responsibility.
  • Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care, liaising with Clinical and management colleagues as appropriate; escalating complex or contentious issues.
  • Establish and keep up-to-date information on accurate databases.
  • Be conversant with the operational activities and the performance requirements of the department.
  • Contribute to plans to improve efficiency, support changes of practice and new initiatives and to meet a variety of targets and objectives.
  • Work with Senior Clinicians, Managers and external stakeholders to deliver change.
  • Operationally support the effective delivery of key operational services and targets.

    The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

    Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
    • We live by our core values:
  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team
    • We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

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