Operational Support Manager

The post holder will work within the Pathology Service to provide a comprehensive range of administrative and Service support. This includes executive support to the , Clinical Lead and Service Managers in the form of Service support, financial and administrative support, management of office procedures, events and workforce related projects. The post holder will provide project and managerial support encompassing a broad range of activities across the Service, including the monitoring and reporting of activity and waiting list time's information and post holder will also provide support to the management of medical staffing rotas and staff within the service., To manage a demanding and substantive workload in a proactive way to meet the Service objectives. Hold a key role within the Service in the delivery of Referral to Treatment Time (RTT) targets and Urgent Suspected Cancer (USC) targets. Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies. Act as a key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care, liaising with colleagues and external service providers as appropriate; escalating complex or contentious issues. Be conversant with the operational activities and the performance requirements of the Service. Work with Senior Clinicians, Managers and external stakeholders to deliver change including supporting Haematology and Microbiology responses to changes in demand Manage the effective recruitment of designated medical secretaries, administrative and clerical staff within the Directorate. Support the leadership team in delivery of Haematology and Microbiology Services. Be required to contribute to the development and implementation of organisational and departmental wide processes / procedures and protocols, providing comment / feedback as required on the successful execution., You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; English and / or Welsh speakers are equally welcome to apply.,

• Qualified to Degree level or equivalent knowledge, skills and experience or training.
• Plus further staff or project management knowledge to Post Graduate Diploma Level or its equivalency such as ILM Management Qualification.
• Previous experience of supervising / managing staff.
Desirable
• Knowledge of hospital systems such as Myrddin, WCP and Telepath, Oracle, Trac.
Experience Essential
• Experience of working within the NHS.
• Staff management experience
• Experience of the use of electronic systems / databases.
• Experience of working in a busy office environment.
• Maintain strict confidentiality at all times.
• Experience of collecting, collating, analysing and presenting data.
Desirable
• Previous NHS experience
Aptitude and Abilities Essential
• Excellent communication skills
• Customer care focus and confidence in dealing with client information
• Keyboard skills with familiarity of Microsoft Office Software eg. Word, Excel, PowerPoint, Outlook.
• Report writing skills.
• Presentation skills.
• Flexible approach to work and able to respond to departmental changes and priorities
Desirable
• Ability to speak Welsh.
  
  Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs : Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values :
• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.