Operational Team Lead - Urgent Care

As the Operational Team Lead for the Horsham MIU, you'll be responsible for overseeing the smooth and efficient operation of this busy unit. This includes managing and supporting a dedicated team of healthcare professionals to deliver high-quality care to patients presenting with a wide range of minor injuries. You'll handle day-to-day operations, resource allocation, staff scheduling, and communication with clinical leads and other stakeholders.,

• Operational Leadership: Ensure daily smooth operations, manage staffing, and oversee patient flow to deliver efficient, responsive care to the community.
• Team Development: Conduct appraisals, support ongoing professional development, and ensure training needs are met to maintain a skilled and motivated workforce.
• Service Improvement and Innovation: Collaborate on initiatives to enhance patient care, improve access to services, and align with NHS standards and policies.
• Risk and Safety Management: Uphold patient and staff safety, manage incidents, and address risk within the unit, aligning with Trust policies and protocols.
  
  To thrive in this role, you'll bring:
• Proven experience in managing multi-professional healthcare teams, ideally in a minor injuries, urgent care, or similar environment.
• Excellent communication, organizational, and problem-solving skills to effectively manage operational challenges.
• A passion for patient-centered care and a proactive approach to identifying and implementing service improvements.
  
  At Sussex Community, our mission is to deliver Excellent Care at the Heart of the Community. Our Horsham Minor Injuries Unit (MIU) provides urgent care services for patients with non-life-threatening injuries, serving as a crucial healthcare resource for the Horsham and West Sussex community. We are committed to our values of Working Together, Compassionate Care, Achieving Ambition, and Delivering Excellence and seek a proactive Operational Team Lead to support the operational success of Horsham MIU., We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times. We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services. Why work for us?
• Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
  
  Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff