Operational Team Leader

The Operations Team Leader will be responsible for: Supporting the Service Manager and Deputy Service Manager in the delivery and performance management of the Integrated Urgent Care service. Deputising for the Service Manager or Deputy Service Manager as required. Assisting with daily monitoring and delivery of access targets and KPIs. Supporting the Service Manager and Deputy Service Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC) Being responsible for the day-to-day performance of all staff across the service. Line management of a team of operational staff, including the recruitment and retention of staff and performance management. Supporting the Service Manage and Deputy Service Manager with the completion of relevant parts of the monthly LAG Report as directed. Ensuring issues relating to GPs providing services to LCW are addressed in real time, such as timekeeping, professional conduct and
non-clinical grievance matters. Escalate concerns to the Clinical Director and rota team as appropriate.