Operational Team Leader

LCW are looking for two Operational Team Leaders to join their clinical operations team.This role will support the Service Manager and Deputy Service Manager in the planning, day-today delivery, and development of the non-clinical components of the Integrated Urgent Care Service.

The post holder will require flexibility for the hours and be able to travel between the various locations of work across the LCW sites to meet the needs of the service. This includes a 3-week rolling shift pattern which includes some weekend work and OOH cover., The Operations Team Leaders will work closely with the Service Manager / Deputy Service Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their specific responsibility (Hub, Fleet and Drivers / PCC Receptionists) are fit for purpose, safely resourced, and well managed.

They will be expected to work with other functions to ensure that the service delivered is of a high-quality. This will include ensuring policies and procedures are adhered to and the relevant KPIs are monitored and achieved. Areas of concern will be addressed and/or improved as necessary.

Where LCW has additional or secure service lines such as extended access, or other similar functions procured in their locality they will assume responsibility and oversight of the same to drive forward efficiencies and optimise the workflow.

London Central & West is a clinically led, social enterprise provider of integrated urgent care services to the NHS. We are proud that every penny we are paid to deliver services is reinvested in our people and in developing innovative models of urgent and unscheduled care. We work in partnership with NHS Trusts across northwest, north central, and northeast London, caring for up to 4.5 million patients each year.

LCW have an extensive background in providing high quality and patient centred care services across London. In addition, we work with NHS Trusts to provide Urgent Care at hospitals, from GPs to frontline receptionists.

As part of our benefits package, we offer the ability to join the NHS pension scheme and offer an extensive range of NHS discounts. We also have an Employee Assistance Programme and are keen to support staff in their continued professional development.

Our staff make a real difference in the lives of local communities, join us to see for yourself.