Operations Admin Specialist
JPMorgan Chase & Co., City of Westminster
Operations Admin Specialist
Salary Not Specified
JPMorgan Chase & Co., City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 9 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 84b7b3912cd5456ab94e65ea79cf7a44
Full Job Description
- Completing daily on-boarding AML checks and associated processes
- Completing end-to-end change of bank details process
- Assisting in deceased cases and associated processes
- Assisting in JIRA tickets process, liaising with internal stakeholders and providing regular updates to customers
- Managing the Admin inbox and other specialist work queues to ensure timely responses on all cases
- Applying special fees and promotional rates
- Completing end-to-end LISA withdrawals for house purchase process'
- Assisting in LISA failure cases, ensuring regular chasers and escalation to Compliance team where required and reporting LISA penalty charges to HMRC
- Completing Right to be Forgotten and Subject access request processes
- Sending customer documentation and statements
- Adhering to all internal and industry policies and procedures so that consistent and standard practice is achieved, minimising conduct risk
As an Operations Admin Specialist within our dynamic Operations team, you will be responsible for providing administrative support in line with set timeframes. You will be proactive in seeking opportunities to improve these processes to promote efficiencies and reduce risks to the business, while retaining a customer focus throughout. This role offers the opportunity to work in a fast-paced environment, where your excellent organizational skills, attention to detail, and innovative approach to process improvement will be highly valued., Excellent organisational skills, with the ability to manage various workstreams and processes in line with different SLA's - Excellent communication skills
- Highly analytical with good excel knowledge
- Ability to be resilient and flexible in a demanding and fast paced environment
- Great attention to detail
- Innovative approach to process improvement
- A customer first mentality, with the ability to treat customers fairly and with care and respect in what can sometimes be challenging situations Preferred qualifications, capabilities, and skills
- Previous experience of working in an operations or administration role
- Working knowledge of processes and procedures involved in the role
- Ability to demonstrate adherence to compliance guidelines and comply with all relevant regulatory requirements
Chase is a leading provider of traditional and digital financial services worldwide. Nutmeg is Europe's leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.