Operations Administrator

Post holder will be confident in using computers daily, including competent use of word processing, spreadsheets, databases and e-mail, as well as daily diary management software and the internet. Set up and administer Dynamic Support Register meetings, including meeting minutes. To follow up on agreed actions with stakeholders on behalf of the Clinical Reviewer To develop, establish and maintain efficient electronic filing systems. A consistent system for tracking documents and version control is needed. Maintain accurate and up-to-date records, liaising with staff in health and social care settings to ensure that information is provided and updated where necessary. To chase for and collate information to produce regular performance monitoring & finance reports. To monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and/or re-direct other e-mails to relevant managers for action/information
where appropriate. To build effective working relationships and work as part of a small team. To work in a busy, open-plan office environment. The post holder may also be required to work from home as part of new working methods. Ability to deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required. To promptly refer any concerns about adult safeguarding or child protection to an appropriate person. To support the production of marketing and proportional materials, including assisting with design and formatting. To ensure that there is a good standard of record-keeping and a clear audit trail for all managed cases Pay close attention to detail (e.g., proofreading), and ensure that all outgoing and internal material reflects a high standard according to company policies and the NHS identity principles. All material should be accessible, with consideration given to barriers to understanding, such as a first language other than English,
learning difficulties, or other impairments, including visual and hearing. To deal with enquiries from staff in health and social care organisations relating to care and support plans. To deal with enquiries from patient representatives and carers. To maintain the highest standards of confidentiality when dealing with information about individuals. Type reports of a difficult and sensitive nature. Transcribe difficult conversations and type letters. Coordinate appointments and meetings for Health & Social Care professionals Collate documents to aid appointments for Health & Social Care Professionals Pre-populate documentation to aid appointments for Health & Social Care Professionals To support the team in carrying out audit activity. To assist as a project worker on defined tasks that involve gathering and collating information and feeding back basic analysis to managers. To communicate on behalf of the team on various issues relating to the projects. To
build effective working relationships and work effectively as a team. Make decisions based on areas of responsibility and seek guidance where necessary To carry out other appropriate delegated duties as required.