Operations Advisor

Working within the supply chain team, you are at the heart of the Kia UK operation to deliver on our success. From managing customer orders with factory, shipping of vehicles to the UK, vehicle preparation and delivery to our dealer network partners, the Supply Chain team interacts with many internal and external stakeholders. Key to the role is the handling of dealer network partner phone enquires, and other communication streams, relating to the management of vehicle orders, allocations, and supply.,

• Operation of the vessel manifests process to load new vehicles onto the SAP platform. This includes amendments to the arrival date and respective communication to stakeholders


• Handling of Dealer calls and other communication streams relating to the management of vehicle orders, allocation and supply


• Prepare excel reporting on request and provide initial analysis for review and onward actions


• Pro-active management of back-orders via stock swaps and colour / specification changes


• Maintenance of minimum stockholding to ensure capability of achieving vehicle sales objectives


• Liaison with relevant Regional Business Managers with regards to Dealer issues and stock situation


• Operation of the vehicle allocation system, involving regular liaison with Kia Regional Business Managers and Finance House as to network allocations. This also includes control of vehicle movements relating to dealer appointments, vehicle stop, dealer terminations, and return of vehicles


• Administration of vehicle invoicing, credit and re-invoicing processes


• Assist in taking dealer calls for Used Cars


• Assist with the processing and administration of Used Cars


• Assist with the processing and administration of Company Cars (including Pool Cars)


• Assist with the processing and administration of Fleet contract
  
  A good general education - 4 GCSE's including English Language and Mathematics


Experience:

• Administration experience preferred


Skills:

• High level of understanding of Microsoft Excel


• Good level of understanding of Microsoft applications and SAP (desirable)


• Excellent telephone handling skills


• High level of flexibility


• Excellent interpersonal and communication skills.


• Self-starter, motivated, driven and with a desire to learn
  
  Kia UK is a leading automotive brand offering one of the industry's largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 - Kia's first dedicated electric vehicle - and the new pioneering EV9.


Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK's Best Workplaces 2024 by Great Place To Work®, and also ranked in the 2023 Best Workplaces for Women. Excellent responses were given by Kia staff on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and sense of security.

Flexible working hours (core hours between 10:00am-3:00pm)

Hybrid working (up to 2 days a week remote working pro rata)

Employee Car Scheme (car lease + insurance all included from £80/month)

Onsite Chef -> free lunch every day

Private Medical Care (Vitality)

Annual Health Checks and free flu jabs offered on site

Private Dental Care (Denplan, £0 excess)

Pension with enhanced employer contribution

Income Protection & life Assurance

Critical Illness Protection

24 days Annual Leave + Bank Holidays

Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more

Financial hub providing free financial guidance and support

Work from anywhere for one week a year

Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)

Enhanced Paternity Leave

Free weekly yoga, football, and badminton clubs

Pool tables, dart board, and massage chairs onsite

Opportunity to get involved & give back via our charity partners

Birthday Vouchers

Celebrations such as our Spring Ball, Christmas events, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.

There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

Step 1: CV review

Step 2: Teams interview

Step 3: Face-to-face interview

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to us. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.