Operations Associate

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our London Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. This role is a great opportunity to be at the forefront of shaping the future of mobility in London.. The individual hired into this position must live within one hour from Lime's London warehouse.What you'll do:

• Hire, train, and provide coaching to all levels of Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Define new processes and best practices to drive operational excellence
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
  
  1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the London region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills
  
  Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone., When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps Flexible vacation policies with ample paid holidays tailored to country of residence Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood Support for retirement and financial goals with unlimited access to financial advisors Unlimited, complimentary use of our vehicles in hundreds of cities around the world Professional growth opportunities through quarterly learning days and top-tier tools Opportunities to connect across teams and locations to network, socialize and volunteer Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions Consistent recognition of great work through meaningful rewards and career advancements