Operations Associate

The patient is at the heart of what we do in the Confederations Operations team and we are looking for someone who is passionate about delivering high quality value for money patient care. This is an exciting opportunity for someone wanting to start a career in health care. Working within primary care is a rewarding role and within Hillingdon, we pride ourselves on working with general practices and other healthcare providers to deliver high quality services for patients. You will be the day-to-day point of contact for staff and patient queries, providing excellent customer service and working in a can do way you will escalate operational concerns appropriately ensuring the safety of the service. This post will support the managers of the services and the teams working in them to ensure the smooth day-to-day performance. In this role, you will be dealing with operational queries, helping to gather information for Key Performance Indicators and deal with patient queries.,

• Dealing with patient queries
• Ensure the building daily checks are completed
• Covering reception as required
• Supporting in resolving basic IT queries
• Be able to construct reports on service parameters things like utilisation/ DNA etc.
• Engage with coordinating patient feedback and support management on patient feedback retrieval and collating of responses.
  
  The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are of the NHS but independent, innovative and transformational.
General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care. Our Values:
• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny