Operations Associate

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we're looking for a Operations Associate to join our Network team! Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we're bringing freedom to anyone with a parcel. On our path to transforming e-commerce delivery in the UK, we're building an unparalleled group of talent that's hungry to help us disrupt the industry (find our 2023 annual report here). Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We're a passionate bunch and expectations are high, but we're team players - collaborating, supporting, and leaving egos at the door. About the role: As an Operations Associate, you will be the first line of contact for all InPost locker and shop landlords. You will manage our relationship with our partners, working through any complaints or escalations they might have, as well as any operational issues that are resulting in customer complaints. What you'll be doing:

• Manage your own caseload of landlord enquiries and complaints that have been assigned to you by your manager.
• Train InPost Shop landlords so that parcels are processed accurately and in a timely manner.
• Use daily reporting to keep track of compliance issues at InPost shops and report back to the Partnership Ops Manager on locations performing below target.
• Collaborate with the Network Health team to help resolve technical issues at lockers by being the point of contact for landlords.
• Liaise with logistics to resolve access issues and refusals at InPost locations.
  
  Personable and positive attitude
• Ability to pick up new processes quickly
• Excellent communication and call handling skills
• Great attention to detail
• Contact Centre experience is preferred but not essential
• Zendesk and Pipedrive experience is preferred but not essential
  
  At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!
  
  We love to reward our people for the great work they do:
Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year More time for you to relax, explore, and enjoy life. Vitality Health Care Stay healthy and happy with our top-notch health coverage. Work from Anywhere - 4 Weeks per year Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected. Enhanced Parental Leave We support you during those precious family moments. Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year. Volunteering Day Take a paid day to make a difference in your community More Perks... Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office The Tech You Need Work from home like a pro with the right tech set up Perks at Work Save money on life's big and small purchases with access to local and national discounts and online classes. Bring Your Dog to Work Day (Every Friday) Make every Friday pawsitively amazing! The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.