Operations and Compliance Manager (Multi - Site)

We are seeking a highly motivated Operations and Compliance Manager to drive operational excellence, regulatory compliance, and quality improvement across our care homes. This pivotal role focuses on delivering exceptional care while ensuring adherence to all relevant standards and best practices. You will work closely with Registered Managers, senior leaders, and external agencies, leading audits, improving care delivery, and promoting a culture of learning and continuous improvement., Operational Leadership & Compliance:

• Lead quality assurance activities and ensure compliance with CQC standards.
• Conduct monthly provider visits, creating action plans with home leaders.
• Oversee financial performance, supporting care homes to meet operational KPIs.
Quality & Performance Monitoring:
• Analyse performance data and trends to develop action plans.
• Lead investigations into complaints, incidents, and safeguarding concerns.
• Support preparation for inspections and external audits.
Training & Development:
• Drive staff development through coaching, mentoring, and hands-on support.
• Promote best practices and ensure teams understand regulatory standards.
Stakeholder Management:
• Collaborate with the London Fire Brigade, Local Authorities, and safeguarding boards.
• Build strong relationships with staff, families, and volunteers.
Digital Innovation & Reporting:
• Support implementation of digital tools for compliance and service monitoring.
• Provide accurate management reports and performance updates., You will play a key role in shaping the future of our care services, driving improvements, and making a tangible difference in the lives of our residents.
  
  RMA/NVQ Level 4/ILM 5 or Registered Nurse qualification.
• Minimum 3 years' senior management experience in adult social care.
• Proven leadership, coaching, and performance management skills.
• Experience in multi-site care home management and quality improvement.
• Strong knowledge of CQC standards, safeguarding, and DoLS procedures., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We operate nine care homes offering tailored support and care for 551 residents. We are committed to providing meaningful lives for older adults through person-centred care, fostering independence, and promoting emotional, mental, and social wellbeing.