Operations Contract Support Commercial Manager

The primary purpose of this position is to ensure the commercial activity linked to day to day operations, is both profitable, and managed. The candidate will support various business functions, providing information, coaching, and introducing new processes. With principle focus being on protecting business profit and reducing unnecessary spend. A successful candidate will provide quality outputs, as required, for both internal and external stakeholders. This role will have line management responsibility for a small team.

• Routinely investigate Arcus client spend to ascertain commercial viability of Arcus contracts
• Suggest and facilitate activities to continuously improve the above
• Maintain strong relationships with support departments to identify opportunities to improve overall
• profitability and departmental efficiency.
• Define and deliver (with the support of MI) manager level reporting to field departments to highlight all cost related issues including incorrect costs and apportionment.
• Work with the Operations Contract Support team, and operational functions, to ensure that the Operations Contract Support team and other administrative functions are upskilled/trained to deliver the expected service
• Assess financial risks involved with new initiatives
• Ensure all deadlines are met for billing and commercial aspects of contractual compliance
• Creation of contract precis to support colleague understanding of scope of works
• Provide guidance and training to operations colleagues on how to maximise the commercial benefit of contracts with no detriment to delivered service
• Identify opportunities where change to process, or behaviour, will increase revenue/profit
• Provide strategic updates on how the business can increase profitability, and reduce identified revenue losses
• Produce transactional spend reporting, with summaries of spend activity
• Support other business areas develop operationally sound and commercially aware processes
• Review introduced changes, to determine success or further change
• Monitoring financial KPIs
• Produce billing reporting, to aide client invoicing processes
• Monitor daily, transactions on spend, ensuring correct approval processes are adhered
• Support department leaders identify areas of opportunity, to improve the quality & accuracy of purchase order generation, and records associated to self-procure processes
• As required, preparing quotations, and submitting them for client approval
• Manage the purchase order received process - confirming goods or a service has been received, whilst validating the content of the fields or a PO
• Represent the department mobilise new contracts/agreements, as part of the mobilisation team
• Work proactively with the Supply Chain team to address problems before they escalate with suppliers and service providers
• Supporting the department to meet internal KPI's & objectives
• Always respond promptly to requests/instructions meeting the requirements of the business and the client
• Follow company policies and procedures as directed and work to actively deliver the company and departments vision
• Ad hoc duties as per the needs of the business
• Represent the business in a professional manner
• Ensuring that we work in a compliant, ethical & best practice manner always
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  A relevant degree or qualification is advantageous
• Experience in commercial analysis
• A strong administrative background
• Have experience leading a successful team
• Ability to interrogate data, mainly using Excel
• Excellent knowledge of Microsoft Office, Excel, Word, PowerPoint
• Working knowledge of Microsoft Vision or other process/workflow mapping software
• Ability to operate specialist software/systems
• Excellent communication skills both written and verbal
• Good analytical skills and deadline driven
• Deliver tasks with a high degree of accuracy
• Team player but capable of working on own initiative to fully understand implications of changes and effective working methods
• Excellent organisational skills
• Outstanding customer service skills, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Salary: Up to £41,000 per annum (pro rata) depending on experience
• up to 10% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres