Operations Controller (Resource Scheduler)

We are currently recruiting for an Operations Controller, who will schedule the work of our Service Engineers ensuring they meet our customer service level agreements (SLA) as well as building a work plan for the field to optimise resource utilization. Working closely with our Regional Managers and Sales and Customer Relationship Manager, you will become adept at understanding the business/customer priorities to enable you to plan/reallocate work accordingly. You will proactively manage overdue calls and reduce backlogs by scheduling appropriately.

• be a self-motivated individual, who is disciplined and has the desire to learn from those around you
• have excellent communication and interpersonal skills
• be resilient - able to work effectively under pressure within a busy and diverse environment and make decisions quickly
• have previous experience of working within a service delivery or contact centre - be customer obsessed
• have previous planning or scheduling experience
• have excellent organisational skills, able to prioritise and multitask effectively and work to tight deadlines
• have good geographical knowledge of UK or a willingness to learn it quickly
• be proficient with Microsoft Office applications and IT systems in general
• have excellent attention to detail and accuracy
• able to work constructively in a team, focussing on solutions to improve service levels
In this role you will need to work 1 in 4 weekends (Sat/Sun) providing cover on the call handlers rota(worked from home) and will receive overtime payment (time and half/double time accordingly).

Gilbarco Veeder-Root is the world leader in refueling and payment solutions for forecourts. Providing and installing tank equipment, pumps, EV chargers, sales, and monitoring systems, we also ensure these are maintained and managed for our customers., The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com . Gilbarco Veeder-Root is part of Vontier, which is a $3B global industrial technology company focused on smarter transportation and mobility With five other operating companies Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems are united by a powerful purpose: mobilizing the future to create a better world. With a portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fuelling, fleet management, telematics, vehicle diagnostics and repair, and smart cities Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide. Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID& E) and environmental, social, and governance (ESG) Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares