Operations Coordinator

The Operations coordinator role is an integral role, pivotal to the success of the business. The primary function of the role is to coordinate deliveries, installations & other delivery services for several key accounts. You will be expected to take ownership of daily operational challenges, quickly identify solutions & implement appropriate action plans to overcome such daily operation scenarios.

You will understand all elements of your customer accounts & embrace the ethos of achieving operational & customer service excellence.

Roles & responsibilities:

• Manage requests for deliveries, collections, relocations & installations for key customers


• Book jobs for customers on internal systems, raise relevant paperwork & maintain database


• Provide quotations


• Take full ownership of orders end to end including liaising with customers to keep them updated


• Order services as required from this party suppliers


• Manage team mail box activity efficiently & in line with KPIs
  
  Minimum of three years customer service in a similar role


• Excellent communication skills - written & verbal


• Proficient in the use of Microsoft Word & Excel


• Excellent planning & organisation skills


• Strong team player with a flexible, positive attitude - will need to work extended hours during peak period


• Experience of working in a transport, logistics or installations environment is desirable
  
  The market leader in High Tech Logistics solutions & a trusted partner to some of the leading global medical & technical product manufacturers., Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.
  
  Company pension - 6% employer contribution


• 28 days holiday (inc Bank Holidays) rising to a maximum of 33 days for time served


• An exciting role working for a global brand


• Private dental insurance


• Perkbox membership


• Development & training opportunities