Operations Coordinator

World Challenge is hiring! If you're passionate about travel and dedicated to providing outstanding support to students, parents, and school partners, join us as an Operations Coordinator and help create smooth, memorable journeys every step of the way!, Our Operations Coordinators provide a seamless level of customer support from the point a participant signs up, to their return home at the end of the trip. This is a varied role which includes ensuring customer questions are answered and that participants are suitably prepared for their trip, as well as fast-paced problem solving whilst teams are in destination. Members of the team will be supported with training which will include operating procedures, physical and mental first aid, and safeguarding., + Communicating by phone and email with parents, students, and teachers, answering any queries or issues they have across their entire customer journey, including providing support for teams when they're on trips by triaging, managing and recording incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy and participate in their trip.
+ Where customers have missed payments and not responded to automatic email chasers, following up by phone to ensure payments are made within a set time frame
+ Ensuring all participant administration (including medical information & passport details) is up to date, correct and approved before departure
+ Acting as a point of contact for customer feedback and responding and resolving any issues where possible
+ Discussing any issues or concerns about individuals or teams with the School Relationship Managers, parents and guardians and internal departments to ensure we deliver the best possible service, This role is an operational role that supports our participants, school partners and parents in ensuring a flawless travel experience with the best support and care, we therefore operate a rostered shift pattern throughout each week which will include weekend work and some earlier and later shifts. The roster will change depending on the time of year and how many trips are travelling. We will provide you with more details on the shift pattern throughout the recruitment process. This is a full-time position - 37.5 hours per week.

+ Proven customer-facing experience with excellent communication skills.
+ Friendly, professional, and organized with strong attention to detail.
+ Adaptable and proactive, quick to prioritize and adjust with changing needs.
+ Strategic problem solver - Be able to step back from a situation to consider the bigger picture, and subsequently offer a balanced direction that meets the needs of both the business and the customer
+ Confident self-starter who tackles tasks head-on, initiating next steps and actions to ensure customers are constantly receiving the best possible service, and to have direct conversations with customers where we require action within a certain timeframe
+ Innovative approach: always looking to improve and drive positive change.
+ Passionate about travel and supporting student growth.
+ Ready to commit to a flexible rota for a dynamic work environment.

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

+ Optional hybrid working pattern between our office and your home
+ Opportunities to travel overseas as a member of an expedition team and/or on familiarisation trips
+ 25 days of annual leave plus public holidays, 2 charity days per year and a bonus day off for your birthday
+ Various employee discounts and offers, including discounted trips with other Travelopia brands and reduced-price kits for your next adventure
+ Learning, development and growth opportunities