Operations Coordinator - Richmond

We are happy to say that based on our long-term company growth we are looking for a new colleague - Commercial Real Estate Valuer. We seek a high-spirited personality interested in commercial property who will join our new valuation team. Please come talk to us if you have a positive attitude and would like to help us keep our clients happy and satisfied., The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in our Richmond office, as well as providing support to the wider London office network and Operations team. You will report into the Head of London Sales Operations and Operations Executive, with day-to-day input from the Department Sales Head.,

• Provide exceptional internal and external customer service in all interactions.
• Assist with answering calls, welcoming clients, and taking accurate information.
• Maintain a tidy office and reception area.
• Assist the Department Head with implementing Customer Experience initiatives.
• Drive net promoter scores through customer journey improvements.
• Provide detailed sales administration for negotiators, including managing contacts and property records.
• Create and manage documents and letters on the in-house CRM system.
• Handle due diligence processes and liaise with the best practice team.
• Ensure office compliance and improve audit pass rates.
• Generate accurate sales invoices and process contractor/office facilities invoices.
• Create marketing materials such as property brochures, window cards, and mailers.
• Organize EPCs, photos, and floorplans with external suppliers.
• Update property listings on internal and external web portals.
• Manage health and safety checks and ensure new starters are informed of protocols.
• Organize office contractors, facilities, and team events, and manage office supplies and refurbishments.
  
  3+ years of experience in a similar operations or administration role (preferred)
• Proficient with Microsoft Office packages
  
  We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.