Operations Customer Collaboration Manager

Role Purpose: As a member of the Collab team your role will be to build and manage strong relationships across your portfolio of customers, focusing on a wide range of topics such as daily replenishment, forecasting, promotions management and cost to serve initiatives. Working cross functionally with sales to contribute to the long-term internal customer strategy, driving excellence in execution in all areas of customer collaboration & embracing a continuous improvement culture. You will be responsible for supporting the Senior Customer Collaboration Manager in the delivery of team capabilities.,

• Develop and own the ambition for Customer Collaboration, incorporating Business strategy, trends and technology.


• Manage and own the Supply Chain relationship (Customer Collaboration) for given customers by partnering with the customers Supply chain managers.


• Facilitate regular review meetings to assess account performance & cost to serve and drive supply chain improvements.


• Undertake initiatives to collaborate with major customers on areas such as Forecasting, In-store Stock Availability, Wastage and End to End initiatives.


• Understand the customer processes, tools & main specificities to be closer to their needs & maintain competitive advantage.


• Identify & implement new initiatives in partnership with the retailers (topline drivers or end to end cost saving).


• Accountable for customer KPIs: CSL, Waste, Availability, Cost.


• Manage stakeholders and relationships across a broad and diverse range of internal customers; Sales, Supply Chain, and other functions as required.


• Embrace and drive the use of digital technology to increase the efficiency and effectiveness of collaboration.
  
  Customer management with a collaborative approach to driving sustainable progress and results.


• Inspiring and engaging - ability to manage stakeholders at all levels.


• Ability to build rapport easily, creating trustful relationships with all stakeholders.


• Conveys a positive, future-oriented vision, challenging established paradigms and driving transformation.


• Takes responsibility and displays resilience and tenacity when confronted with setbacks and failure.
  
  Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.