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Operations Customer Support Specialist

DLL

Operations Customer Support Specialist

Salary Not Specified

DLL, Watford

  • Full time
  • Permanent
  • Remote working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 03c326a5ca9940e39d7b7c4cebffc62e

Full Job Description

  • You will be providing exceptional customer services on the front-line, handling contact with vendors, dealers and customers via phone and email

  • Translating customer needs to the best customer outcomes

  • Making (administrative) changes in existing contracts throughout the lifetime of the agreement

  • Provide settlement quotations in line with process and agreement guidelines

  • Ensure HPI monitoring is continuously reviewed and kept up to date, minimizing risk

  • Uploading invoices to third party platforms including Ariba and Coupa

  • Documenting and archiving data

  • Identifying and referring any new business opportunities

  • Support process improvements and contribute to the follow up of these improvement suggestions

  • Escalate complaints to the Complaints Team


    • All members enjoy
  • Two working days per year volunteering for a local charity.

  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

  • Flexible hours with possibility to work from home

  • Career development opportunities: online learning, member development programs.

  • Click this link for an overview of all the benefits in your region.


    • "We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.",
  • Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs

    Do you believe businesses should have a bigger ambition than short term profit? You'll be part of a team who are passionate about delivering first class customer service by "walking in our customers shoes" every day., Strong written and verbal communication skills

  • Attention to detail

  • Accountability - taking ownership for the customer experience and have a passion for helping internal and external customers

  • Think commercially when making decisions and prioritising workload

  • Flexibility to adapt in the role to meet the needs of the business

  • Commitment to DLL's continuous process improvement (CPI) culture


    • Extras:
  • Specific experience in equipment leasing and vendor finance

  • Experience of successfully embedding policies, procedures and processes into a multi-national organization

  • Ability to take responsibility and be proactive on new matters and projects


    • Choose wellbeing

    DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

    Our four wellbeing categories are as follows:
  • Connection - Build meaningful connections with other DLL members

  • Health - Manage mental, emotional and physical health

  • Finance - Provide learning opportunities to help members achieve personal financial health

  • Lifestyle - Maintain balance between work and life priorities


    • These are the things that matter to our members and the wellbeing of our members matters to DLL

    Settling in

    At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

    But for all of our differences, we share one thing in common: each of us are members of DLL.

    Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

    Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

    We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world