Operations Executive
Whittard of Chelsea, Caldecott, Vale of White Horse
Operations Executive
Salary Not Specified
Whittard of Chelsea, Caldecott, Vale of White Horse
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 5 Jan | Get your application in today.
Closing date: Closing date not specified
job Ref: 4b53a8e1994644b79b55f9c36d14a5b2
Full Job Description
- Process confirmed customer orders, by: + Entering orders in the system, liaising with Commercial Planning to match to stock, sending to warehouse and following through to dispatch and invoicing. + Tracking order statuses and feeding back to B2B Sales team their progress and likely shipping date. + Working closely with the warehouse to ensure timely despatch of orders within agreed internal SLA. + Providing the Finance Team with the relevant information to raise proforma invoices and produce final financial and commercial invoices once orders have shipped.
- Effectively communicate with customers, ensuring high levels of customer satisfaction.
- Ensure key documents and reports are updated and shared with stakeholder.
Working closely with the B2B Sales, Commercial Planning and Operations teams you will process and schedule B2B orders, prepare reports for stake holders and liaise with customers. The role is a mixture of operational and communication tasks which require someone who is a natural multitasker with great attention to detail, focused and result driven. Strong excel skills are a must for this role. If this is you - Apply below!, Educated to 'GCSE' standard. - Have advanced excel skills
- Retail/B2B background and/or customer service experience
- Export understanding would be advantageous.
- Be numerical, logical, and accurate with good attention to detail even under pressured environment.
- Being structured and organised is a must.
- Excellent communication skills, with the ability to adapt communication styles.
At Whittard, we're passionate about bringing luxury tea and coffee to our communities. We've been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Operations Executive role is an exciting opportunity to be part of this journey with the B2B team at our Milton Park offices.
Generous holiday allowance + enjoy your birthday off - Up to 50% store discount on Whittard products.
- Monthly product allowance.
- Auto-enrolment Pension scheme.
- Access to our wellbeing portal and Employee Assistance Programme
- Flexible working opportunities.
- Selection of family friendly benefits. … And much much more! Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand Hiring organization Whittard of Chelsea Job Location First Floor West, 25 Western Avenue, Milton Park,, Abingdon, OX14 4SH Working Hours 37.5 Base Salary £Competitive Per year