Operations Expert

Our Operations Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets, whilst assisting the Operations Manager.,

• Overseeing the store operations to maximise profitable sales and growth
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
• Supervision and monitoring of stock processes and procedures
• Working closely with the management team and staff members to maintain excellent communication and feedback, whilst highlighting any issues
• Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
• Some keyholder responsibilities may be required
  
  You'll bring operations expertise with experience in retail and an understanding of stock processes and systems
• Supervisory experience with the ability to identify training needs and provide feedback to the management team
• Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
• Experience within a customer facing role, with great people skills and a passion to deliver great customer service
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You are eager to learn new skills and gain new experiences
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
  
  At Dobbies, we're proud to have history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in. Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.


• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers