Operations Lead

Are you a supervisor looking for a rewarding environment that provides not only progression opportunities but also helps you gain new skills? If so, this could be the job for you! In this role, you would be an integral part of the team based in Stockley Park, Uxbridge and an important point of contact for staff, managers and patients alike. If you consider yourself a problem solver with leadership skills, then you would thrive in this busy and rewarding environment. You will need to be flexible with hours of work as you will need to work afternoon, evenings and on the odd occasions overnight., As the Operations Lead in our North West London OOH (Out of Hours) GP service, you will be line managing and supervising operational staff to ensure the smooth running of our service. You would be monitoring and evaluating their performance, conducting yearly appraisals, one to ones and audits. As well as current staff, you would also be involved in the recruitment and training of new staff and workshops for new and current employees as required. You will be working with other leads closely, however reporting directly into the Operations Manager. This will involve preparing statistical data as required for meetings as well as discussing plans on how to improve the service. You will have proven experience in line managing or being capable of managing a team. As such, you will also have good interpersonal skills, with the ability to show empathy and fairness towards others whilst also being able to be firm and encouraging when implementing change. You will be a confident problem solver with the ability to make decisions under pressure, able to help those that report to you as well other managerial staff. For both your day-to-day role as well as for your reporting, you will also be confident with Microsoft Office, and be comfortable with analysing data.

• Excellent communication and IT skills
• High Level of people management skills
• Compassionate with ability to interact well with team members, patients and healthcare professionals
• Work effectively and accurately using Word, Excel and PowerPoint
• Have an understanding of the confidential nature of the work
• Ability to work to deadlines and prioritise work load