Operations Lead (Hospitality)

Operational Leadership:

• Strategic and operational leader, driving all Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
• Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
• Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
• Manage day-to-day operations
• Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
• Serves as a change agent for business improvements.
• Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
• Provides effective presentations to global leadership, employees, prospects/clients.
• Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
• Leads by example to earn respect and trust of peers, employees and clients.
• Clearly supports others by providing honest, open, two-way communication.
• Implements or directs the implementation of programs that meet corporate goals and objectives.
• Foster a culture of teamwork, professionalism, and continuous improvement among team members.
Guest/Colleague Experience:
• Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces.
• Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
• Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.
  
  A minimum of ten (10+) years of experience in a leadership role within the FM and Hospitality Industry or corporate real estate environment preferably as a General Manager or Area General Manager of luxury branded hotel properties or high-end corporate environments with a strong focus on strong guest services / visitor experience / facilities management, and event management
• Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
• Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
• Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.
  
  CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Operation Lead (Hospitality) to join our team in London. As a CBRE Operations Management Sr Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a large region or high-profile client. The successful candidate will be responsible for the delivery of all FM services across the UK&I portfolio., About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."