Operations Manager 1 view

Operations is a crucial role within Grant Horticulture, managing the day-to-day running of the gardening team.

Utilising your extensive and exceptional horticultural knowledge, you will be responsible for the day-to-day running of the garden management projects. You will lead our gardening team, assisted by our Senior Gardener. You will have an eye for detail when carrying out the operational element of our garden management projects., The role of operations is vital to the efficient running of Grant Horticulture. This role covers all public-facing aspects of the company, from managing stock levels to overseeing the realisation of new projects.

Your week will be spent with an approximate split of 50% of time spent gardening and 50% managing the horticultural operations. You will lead, motivate, and efficiently manage the gardening team with the support of the Senior Gardener.

Day to Day Activities

• Ensuring all stock levels in the company are correct and re-ordering where necessary


• Ensuring work schedule is up to date


• Introduce and monitor KPI's


• Point person for customers of GHL garden management


• Manage the handover of projects from the design team to the gardening team


• Providing supervision to team members


• Making recommendations for the repair or replacement of equipment to the Directors


• Maintaining accurate and up-to-date records at all times, including work completed documentation


• Manage the maintenance of machinery and equipment


• Order plants for clients at the correct time of year


• Collaborate with our design team to plan, design and order plants/ bulbs for seasonal displays in a timely manner


• Promoting a positive image of the Company at all times


Financial Operations

• Monitor Job Costs, report weekly to commercial manager


• Drive the accurate creation of monthly Work In Progress (WIP) reports with commercial Manager


• Generates purchase orders/requests


• Accurately complete all paperwork related to the position.


Field Operations

• Undertaking on-site horticultural assessments, measuring and calculating quantities of materials required for projects


• Horticultural appraisals to ensure no pest and disease issues take hold


• Ensuring all equipment and materials required for a particular job arrive on site, on time and in the right quantities


• Identifying problems and proactively striving to resolve them


• Ensuring all work is completed to a high standard, on time to specification and within budget


• Striving to achieve zero defects, however, where defects are reported, resolve these as quickly as possible


• Responsible for scheduling and leading pre- and post-job meetings with key team members


• Places a high level of priority on evaluating crews, seeking opportunities for continuous improvement, and creating and maintaining a consistent standard of work for GHL


• Monitor getting crews out the door in the morning, managing workloads and scheduling needs.


• Monitors all daily paperwork and ensures that critical procedures are followed daily


• Effectively communicates within the team, ensuring communication is thorough and consistent throughout the business


People Operations

• Identify and proactively implement training programmes for garden team members to have team members capable of independent working.


• Implement, monitor and manage a training and personal development plan for each garden team member.


• Monitor and take responsibility for all Health and Safety aspects of any work and for all team members


• Lead by example in all tasks, always showing GHL's "Passion for Detail" and setting high expectations for new and existing crew members


• Committed to continuous improvement through being open-minded to implementing creative and innovative industry best practices and improvement initiatives


• Adheres to and administers company policies and procedures and promotes company core values


• Perform other incidental and related duties as required
  
  The ideal candidate will have exceptional, demonstrable horticultural attention to detail, covering everything from client interaction to working in the garden to completing paperwork. Our new team members will have horticultural expertise, especially in plant identification. They will be a proactive self-starter. Using initiative and solving problems will be vital in this role, as every day is different. A willingness to learn and adapt is beneficial.


Previous Job Experience

• Project management


• Customer-facing roles


• Head gardener-level employment


• Minimum five years knowledge of the horticultural industry at a senior level


Educational

• RHS Horticulture level 3 or 5 years head gardener level experience


• PA6AW


Required

• Good attention to detail


• Microsoft Office proficient


• Good telephone and written manner


• Ability to critically assess gardens, spot issues before they arise and plan to resolve


• Commercially aware, ability to upsell


• You must possess a full, clean UK driving licence


• Have strong organisational and leadership skills


• You will be a team player, respectful towards clients and fellow team members


• Experience in being customer-facing and focused, as all of our work is for domestic clients


• Effective communication and organisational skills


• Ability to work to agreed target deadlines whilst ensuring high standards


• Reliability - delivering on promises and excellent timekeeping and attendance


• Planning, systematic and organised, follow a schedule and organise others to deliver effectively against that schedule


• Ability to read garden designs and draw quickly and accurately


Ideal

• Apple Mac proficiency


• Flexible attitude to working time and duties undertaken, with availability to work weekends/ bank holidays if required by the needs of the business.


• Ability to work autonomously and adapt plans should the need arise and relay changes


• Experience with Microsoft Planner


Positions that report to the Operations Manager

An Royal Horticultural Society award-winning garden design, build, and management company accredited by The British Association of Landscape Industries, Grant Horticulture Ltd is a dynamic horticulture-led garden design, build, and management company based in Harrogate with over 10 years of experience. We are a growing, friendly company. Our reputation is founded on our dedication, attention to detail, and skilled, personable workforce., We're a diverse team, and we all share the same core values. If you're a talented landscape professional who believes trust, excellence, and creativity matter, we'd love to hear from you. Dean Bolton-Grant, founder of Grant Horticulture Ltd, has worked in horticulture for over 25 years; Dean's focus has always been to deliver an excellent horticultural service to all our clients.

Our products and services include garden design, landscaping, garden care and management, and the supply of plants and associated materials. We endeavour to work in harmony with the natural environment. Wherever feasible, we aim to work with the priority of helping nature thrive-we don't do Astro-turf!

Our objective is to deliver exceptional service to our clients. We work with our sister company, Urban Grow, to maximise all commercial and service opportunities.


• Working Hours & Benefits Specific to this role Location: Harrogate, Grant Horticulture Head Office Hours: Full-time (40 hours per week), Monday - Friday 8 am - 5 pm (flexible working is possible). Report: Directly into the Managing Director and work closely with the garden design and commercial department Though this role is primarily based from the Grant Horticulture Head Office in Harrogate, some travel around the UK and abroad may also be required. SALARY AND BENEFITS Holiday Holiday allowance is 20 days per year + Public holidays. Between Christmas and the New Year, the company will be closed, and these days (usually 3-4) are in addition to your holiday allowance Benefits Birthday may be taken as an additional day off (this is in addition to your holiday allowance) Company pension with 5% contribution from Grant Horticulture Ability to purchase stock from Urban Grow at wholesale price + VAT (after 1 year employment) The subsidised cost of a cultural/sporting event per

quarter up to the value of £50 (e.g., Museum, Gallery, Sports match, etc.). Flexible working Salary (Negotiable) Starting at: £30,000 per annum (depending on experience),
• Location: Harrogate, Grant Horticulture Head Office


• Hours: Full-time (40 hours per week), Monday - Friday 8 am - 5 pm


• Report: Directly into the Managing Director and work closely with the garden design and commercial department


Though this role is primarily based from the Grant Horticulture Head Office in Harrogate, some travel around the UK and abroad may also be required.,
• Birthday may be taken as an additional day off (this is in addition to your holiday allowance)


• Company pension with 5% contribution from Grant Horticulture


• Ability to purchase stock from Urban Grow at wholesale price + VAT (after 1 year employment)


• The subsidised cost of a cultural/sporting event per quarter up to the value of £50 (e.g., Museum, Gallery, Sports match, etc.).


• Flexible working