Operations Manager

The Museum

Posted 3 weeks ago, 14 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 273b3b3432284544aa950f7b19938106

Interview, hire, train and develop new museum staff. Implement company training procedures for the museum location.

Understand the museum sales forecast to ensure staff levels are appropriate within the museum daily.

Obtain staff availability and utilize it to plan and post the employee schedule bi-weekly.

Supervise and support the Shift Supervisors, ensuring their respective shifts operate efficiently and effectively.

Maintain a high standard of guest experience, ensuring guest satisfaction and engagement.

Monitor and maintain the museum's maintenance at all levels (cleanliness, exhibits, etc.).

Work with the General Manager to execute a strategic plan for the museum's growth and sustainability.

Along with the General Manager, represent the museum in the community by forging relationships with local organizations, educational institutions, and business clients.

Prioritize and manage multiple projects simultaneously, follow through on issues in a timely manner, and demonstrate forward thinking.

Prepare and execute field trips, special events and influencer visits within the museum alongside Marketing and Sales.

Work alongside Operations Managers from other museum locations to determine best practices.

The Operations Manager is responsible for the day-to-day operations of the museum overseeing staff recruiting, training, and scheduling, as well as museum maintenance and event execution. The Operations Manager also will participate in planning and implementing operations policies, procedures, and protocols. To be a great fit for this role you should have a consistent work history and previous experience in entertainment or museum operations. A passion for guest services and team mentoring is also a plus., Bachelor's Degree preferred or equivalent experience.

Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities.

Strong financial management skills with experience in budgeting and P&L responsibility.

Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision.

Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated.

Proficient in English language.

Museum of Illusions is the world's largest and fastest-growing museum chain. Our story began not long ago in 2015 in Zagreb, Croatia, and has not stopped growing since. Today, the MOI concept is a recognized brand and leading attraction in more than 49 locations around the world!