Operations Manager

A rapidly growing £9mill t/o family-owned business with an outstanding track record for Customer Service.

We supply your favourite restaurants, your local schools, your office cleaners, as well as thousands of other workplaces and venues across the North. In fact, you are usually never further than 100 yards away from one of our customers.

We sell things that everyone needs, including 100s of millions of recycled hand towels a year, several Olympic swimming pools worth of soap and enough coffee cups to keep the entire population of Leeds caffeinated.

Our vision

To lead our industry with an unmatched service experience, setting a new standard of excellence.

Our mission

To consistently provide quality products at outstanding value with a service that all customers can rely on.

The Role:

As our Operations Manager, you will be directly responsible for the successful day-to-day running of our total distribution operation. From goods in all the way through to customer fulfilment via our in-house fleet of delivery vans and drivers.

Your primary goal will be the management of the depot's operations with an overall team of currently 13.

It is a fast-moving environment, and we are looking for someone who will come in and collaboratively work with the team to elevate our operations, working to customer service expectations and operational KPI's.

Improve how we operate and make us better with innovative thinking that involves pushing what we know at PPS and leading new ways of working, processes, and fulfilment.

You will also work collaboratively with our York depot operations management team and customer service team to ensure a streamlined approach to PPS's distribution service.

This role is based on site Monday to Friday in Keighley. You will report directly to the Managing Director.,

• Leading the operations team by managing processes and people to deliver our objectives


• Develop the skills of the operations team to better evolve the business


• Setting and maintaining standards of workplace behaviours and conduct


• Supervising and coordinating the activities of the operations team, including goods in, picking, loading and shipping


• Monitoring stock levels, order fulfilment, and stock control to ensure timely and accurate delivery of products


• Weekly data analysis to report key performance data to Management Team


• Maintaining site risk assessments and training records


• Improve process efficiencies and effectively communicate changes


• Ensuring that health and safety regulations are followed


• Promote a people & customer centric organisation and improve team engagement
  
  A non-negotiable is having our most important value as an attitude "We put our customers at the heart of what we do".


To succeed in this role,

• Highly communicative


• Advanced people management skills focused on team development, maximising performance, improving motivation and productivity.


• Forward thinking and proactive to problem solving.


• Confident in organising your own workload effectively to the priority of customers.


• An influential change agent with the capability to drive continuous improvement.


• Experience within distribution, in-house fleet experience preferable., Warehouse Management: 3 years (required)


• People Management: 3 years (required)
  
  Health care cash plan (BIK)


• Yearly company bonus


• Company social events


• Option to purchase 5 additional holiday days


• Enhanced maternity & paternity leave


• Unlimited cost price products


• Uniform provided


Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Additional pay:

• Yearly bonus


Benefits:

• Additional leave


• Company events


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Health & wellbeing programme


• On-site parking


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday