Operations Manager

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the
burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

Leading the Mobile Engineering delivery across the Account with direct management of Regional Managers / Service Support Team developing a cohesive and structured approach to Mobile Self Delivery PPM and Reactive works

Hard Facilities Management
Purpose of job:

• To lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Thames Water estate.



• Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team


• Ensuring all works are completed to the satisfaction of the customer and regulatory authorities.


• Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.


• Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate.


• Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.


• Provide full end to end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.


• Effective use of CAFM, EMMA, AMT as per our standard operating procedure.


• Keep up to date with new innovations in marketplace and suggest improvements.


• Ensure that sufficient quality standards are always being maintained.


• Ensure the contracted services are delivered to the agreed specification and standards.


• Ensure a timely response to all requests, fully satisfying customer requirements.


• Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work.


• Ensure implementation & compliance of document control.


• Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Thames Water requirements.


• Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.


• Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.


• Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.


• Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.


Management

• To behave consistently in line with EMCOR UK's values.


• To always be organised and proactive, ensuring that workload is prioritised and completed.


• To be part of the management escalation call out Rota.


• To ensure the team have the relevant skills and competencies to complete their job effectively.


• Ensure that the HFM training is kept compliant across the account.


• Ensure succession plans are in place for every member of staff.


• Ensure a sufficient AP and CP structure is in place.


• Deputise for the Head of Operations as required.


• To complete any other reasonable request instructed by management.


Client Management

• To establish a consistently positive working relationship with your client and end users.


• To ensure all applicable processes are designed and approved, to ensure operational excellence.


Commercial and Finance

• Provide support in relation to the Managed Fund and Quoted Work processes.


• To satisfy all contract deliverables.


• To design and implement cost optimisation initiatives.


• Capture and communicate any potential commercial changes and/or gaps to Head of Operations.


HR

• To ensure that team performance is consistent and satisfactory.


• Complete any training required.


• Complete appraisal process in line with EMCOR UK procedure for all direct reports.


• Apply HR policies and procedures to a satisfactory standard as and when required.


• To ensure the HFM Team and Service Team consistently has operational resilience.


• Monitor and manage staff efficiency levels.


Performance

• Constantly review processes to ensure operational excellence.


• Proactively monitor KPI and SLA performance so that any issues are resolved.


• Ensure compliance of Statutory Inspections.


• Ensure consistently low work order backlog.


• Manage the Service Team to provide effective scheduling.


• Review and updating of Business Continuity Plans across the account.


• Full ownership of audit process and inspections.


• To complete relevant reports as directed by the Senior Account Management Team.


Procurement

• Oversee subcontractors in line with EMCOR UK policies.


• Ensure that subcontractor performance is consistent and satisfactory.


Health Safety & Wellbeing

• To comply with EMCOR UK's Health, Safety and Wellbeing policies and procedures are always maintained.


• Accurate use of Intelex to report any near misses or accidents and ensure actions are closed out in a timely manner.


• Ensure that all HFM teams are proactively reporting near misses and/or accidents.


• Reviewing high risk RAMS from subcontractors to ensure standards are maintained.


• Ensure compliance to EMCOR UK RAMS and Thames Water Procedures.


• Ensure compliance with asbestos management processes and procedures.


• Play a leadership role in the Behavioral Safety Programme


Energy and Environmental

• Embrace and support the Thames Water initiatives.


• Provide feedback and plans to reduce carbon use across the Account.
  
  Technical leadership management role within Thames Water contract.


• Technically qualified, minimum HNC/HND, in appropriate engineering discipline.


• Thorough technical knowledge of Hard FM , plus relevant working experience of asset management, delivery and maintenance of all building services including critical services.


• Experience working in controlled and critical environments.


• NEBOSH General Certificate or working towards.


• Ability to demonstrate knowledge of statutory regulations associated with all Building Services and Permits to Work systems.


• An experienced operational and maintenance leader of business-critical service systems in a 24/7/365 environment.


• Proven record in managing diverse engineering and operational teams within a highly regulated environment.


• Good working knowledge of SFG20.


• CAFM management experience.


• Demonstratable Electrical/Mechanical AP Status either current or recent.


• Strong analytical skills including root cause analysis and process mapping.


• Excellent Technical Report writing skills.


• Experience conducting technical investigations within critical environments.

Personal Competencies:
+ Smart and presentable.
+ Ability to build and maintain positive relationships both internal and externally to the contract.
+ Proactive and forward-thinking individual, constantly horizon scanning to ensure best standards are maintained.
+ Effective performance management skills.
+ Demonstratable leadership behaviors.
+ Demonstrates extensive organisational skills.
+ Has excellent attention to detail.
+ Highly effective communicator.
+ Ability to work under pressure in a highly regulated industry.
+ Agile and mobile to the needs of both EMCOR UK and the Customer.
+ Excellent timekeeping.
+ Confident and effective presentation skills.
+ Ability to lead and control difficult meetings both internally and externally.
+ Extensive FM industry experience is essential.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Working hours: 08.00 - 16:30, Monday - Friday

Benefits: 25 Days Holiday + BH, Private Healthcare, Company Pension, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK