Operations Manager

Here at BaxterStorey We have an exciting opportunity for a highly motivated, entrepreneurial Operations Manager to oversee and manage a portfolio of established and new clients based in the Reading area. Will be responsible for all aspects of catering operations, including planning, logistics, execution, and proven outstanding client relationship management. This is a pivotal role that requires excellent communication and organisational skills, as well as a keen eye for detail.

• Maximise performance of the team through positive and effective leadership, combined with support and coaching


• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.


• Achieve and improve all financial targets


• Ensure all company and legislative Health & Safety requirements are achieved


• Ensure security and safety of all staff, stock and client premises


• An ability to innovate and delegate to implementation.


• Strong communication and interpersonal skills and confident communicator with senior management and at board level.


• Excellent commercial and strategic acumen with a strong and informed risk profile


• The ability to be able to identify new opportunities and develop strategies for implementing.


• To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations


• Will use benchmarking to demonstrate superior performance throughout the operation, including continual improvement in all areas


• To ensure budgets are achieved and exceeded at every opportunity
  
  Possess great organisation skills, exceptional communication skills and a proactive attitude


• Excellent understanding of report writing and financial management


• Full of energy and ideas that you can bring to our sites and our teams encouraging them to be involved and motivated


• Successful progressive background in catering, hospitality, retail at the relevant level


• Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.


• Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving


Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself., We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'., We only select the best of everything - ingredients, equipment, and most importantly people. Nobody at BaxterStorey just 'falls' into hospitality. They're passionate about what they do. We revolt against the beige, bland and boring. We want people who want to challenge the norm and make a difference to want to work with us. That means we are on the top of our game.

We Empower Champions
The old age, 'a happy team is a productive team' has never rung truer. True happiness means career empowerment, flexibility and genuine prospects through structured, creative training, that's exactly what we offer. Making our teams happy is top of our agenda. We ask our teams to Fuel Their Individuality, when you are yourself, you will be at your best.

We Are Conscientious Protectors
Our belief in the power of food goes way beyond delighting diners. We never stop looking for ways to improve our communities and drive change for the good of the planet and we ask all our team members to support this ethos too. From helping disadvantaged young people into the industry to sourcing the finest ingredients with the lowest carbon footprint, we're always thinking up new ways - big, small but always bold - to make a difference beyond the plate and being a part of BaxterStorey means that you will support us in making a difference.

You Can Grow With Us
Not only will you have the opportunity to better yourself here, you'll be given every encouragement to do so. And because we're growing all the time, there is no limit to what you can achieve. We don't just attract the best people in the industry, we create them., Our values are what we stand up to. They are what make us BaxterStorey, they focus our behaviours on taking action. At BaxterStorey we are:

ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.


• 33 Days holiday including bank holidays


• Plus your birthday off


• 3 volunteering days


• 3 days grandparent leave.


• 24 weeks' enhanced maternity leave


• Secondary carer leave


• Wedding/commitment day leave.


• Free meals on shift.


• Bespoke training and development opportunities


• Apprenticeships opportunities for all experience levels


• Pension and life insurance.


• Discounts available from HAPI app, from high street shops to holidays & cinema.


• Wellbeing hub.


• Access to employee assistance programme.


• Cycle to work scheme.