Operations Manager

Here at BaxterStorey We have an exciting opportunity for a highly motivated, entrepreneurial Operations Manager to oversee and manage a portfolio of established and new clients based in the Reading area. Will be responsible for all aspects of catering operations, including planning, logistics, execution, and proven outstanding client relationship management. This is a pivotal role that requires excellent communication and organisational skills, as well as a keen eye for detail.

• Maximise performance of the team through positive and effective leadership, combined with support and coaching


• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.


• Achieve and improve all financial targets


• Ensure all company and legislative Health & Safety requirements are achieved


• Ensure security and safety of all staff, stock and client premises


• An ability to innovate and delegate to implementation.


• Strong communication and interpersonal skills and confident communicator with senior management and at board level.


• Excellent commercial and strategic acumen with a strong and informed risk profile


• The ability to be able to identify new opportunities and develop strategies for implementing.


• To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations


• Will use benchmarking to demonstrate superior performance throughout the operation, including continual improvement in all areas


• To ensure budgets are achieved and exceeded at every opportunity
  
  Possess great organisation skills, exceptional communication skills and a proactive attitude


• Excellent understanding of report writing and financial management


• Full of energy and ideas that you can bring to our sites and our teams encouraging them to be involved and motivated


• Successful progressive background in catering, hospitality, retail at the relevant level


• Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.


• Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving


Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself., We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.


• 33 Days holiday including bank holidays


• Plus your birthday off


• 3 volunteering days


• 3 days grandparent leave.


• 24 weeks' enhanced maternity leave


• Secondary carer leave


• Wedding/commitment day leave.


• Free meals on shift.


• Bespoke training and development opportunities


• Apprenticeships opportunities for all experience levels


• Pension and life insurance.


• Discounts available from HAPI app, from high street shops to holidays & cinema.


• Wellbeing hub.


• Access to employee assistance programme.


• Cycle to work scheme.