Operations Manager

Operations Management of the business to ensure smooth operations on a daily basis including oversight for all patient services and administrative duties Design and implement business strategies, plans, and procedures, with a focus on technological solutions to enhance efficiency and effectiveness. Collaborate with the CEO and management team, set comprehensive goals for performance and growth Establish policies that promote company culture and vision Develop and maintain effective communication both within the practice and with relevant external organisations Provide weekly input to the CEO and management team to advise on operations and any issues identified Ensure all processes are documented, standardized, and optimised through technological tools and software. Oversee CQC compliance and information governance, ensuring EMIS and other systems and software are up to date with the latest security standards. Facilitate weekly meetings, prepare agendas, highlight areas that require
attention and ensure distribution of tasks/action points as needed. Manage tasks from team members and work to deadlines and timescales. Evaluate team performance through tech-based metrics and KPIs, fostering a culture of continuous improvement and technological advancement. Human Resources: Development of staff skill sets in order to meet the business needs. Support and mentor staff, both as individuals and as team members Finance: Understand practice finances and make operational improvements to maximise income and reduce expenses where possible. Manage KPIs within the practice to proactively improve revenue where possible Ability to analyse financial data Information Management and Technology: Make improved use of EMIS; reports, concepts and protocols to improve efficiency, patient care and meet KPIs Strategically develop the IT solutions within the practice advance our digital capabilities Implementation of Health technologies to improve efficiencies and patient care Motivate,
support, train and monitor staff in the use of IT Set targets and monitoring standards for data entry and data collection Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes Improve online visibility through Google, NHS UK, etc Develop and implement a social media strategy