Operations Manager

As we strive for continued improvement and excellence we have an exciting opportunity for an inspirational leader to join our senior leadership team as Operations Manager for Children and Young People. Your contributions will be fundamental in shaping the future of RNOH.
As the Operations Manager, you will play a critical role in shaping the future of Children and Young People services within our Trust. We are seeking someone who is skilled at building and sustaining internal and external relationships. You will work closely with clinical leaders, operational teams and external partners to drive excellence, innovation and patient-centred care.
The successful candidate will work closely with the leadership team to provide demonstrable assurance that they can manage the service in achieving the agreed key performance indicators across all the key domains of elective standards, quality, workforce and finance. You will provide operational support in the delivery of a new Electronic Health Record, leveraging technology to optimise clinical and operational performance.
In addition to your operational responsibilities, you will demonstrate exemplary leadership qualities, fostering a culture of continuous improvement, compassionate leadership and supporting the development of our diverse workforce. Your commitment to our Trust values, equality, diversity, and inclusion will be paramount in creating an environment where everyone feels valued and can thrive., As Operations Manager for CYP you are accountable to the Divisional Director for the effective and efficient day to day management of the service, delivering patient care to the highest levels of safety and quality, meeting all national and local performance criteria and targets, whilst operating within agreed financial parameters.
You will need to be a visible leader working in collaboration with key stakeholders to ensure excellent clinical outcomes, achievement of KPIs and excellent levels of engagement, creating a working environment that empowers staff to achieve optimal performance., The successful candidate will contribute to the development, delivery and translation of Divisional and Trust clinical service strategies, objectives and the development and implementation of business plans and service developments.
Service Delivery and Improvement: Collaborate with key stakeholders to develop and implement the CYP and Trust strategy.
Performance Management: Monitor key performance indicators, identify areas for improvement, and drive operational efficiency. You will collaborate with clinical teams to ensure high-quality care delivery.
Management of People: Through your compassionate leadership style you will manage operational staff and multidisciplinary teams within CYP ensuring that staff are equipped with the skills and tools that they and the Trust need to succeed.
Financial Management: Ensure robust financial management systems and processes are in place, to optimally utilise service budgets and resources available and ensure that CYP achieves its service and financial targets working in partnership with colleagues., As we embark on the next stage of our ambitious strategy delivery and implementation of an EPR, now has never been a better time to join us. To succeed in this role you will be a healthcare leader with significant senior operational management experience, innovative mind-set, proactive, reliable, influential, excellent communication skills and who leads with compassion.
Our strategy is centred on four pillars enabling us to ensure our sustainability and our ability to continue delivering care to patients that is amongst the best in the world.
· Significantly grow in scale
· Increase efficiency
· Work through multiple partnerships
· Be a great place to work and receive care
This is an exciting time to join RNOH. We look forward to hearing from you., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

NHS AfC: Band 8b
Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
+ Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
+ Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
+ Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
+ 24/7 access to wellbeing support through our Employee Assistance Programme.
+ A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
+ A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
+ Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace-we are committed to patients, to excellence and the wellbeing of our staff., At the Royal National Orthopaedic Hospital (RNOH), we're proud to be recognised as a global leader in our field and the UK's leading orthopaedic hospital. We have demonstrated some of the best performance nationally in our patient and staff experience surveys and have invested in key people, infrastructure and services to support our continued growth. Everything we have achieved and continue to achieve is testament to the continued commitment and dedication of our staff to our patients, the Trust and each other., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.