Operations Manager

Reports on: Development of Venue Services (Church, Community & Commercial - Whole Building) e.g. Event Performance Facilities Maintenance and Operations Security and Compliance Customer Service and Satisfaction Staff Training and Development MCCH Mission Statement Nurturing and celebrating hope, faith and love in the communities we serve. Vision Statement At Coventry Central Hall, we cultivate an agile environment where businesses and the community come together. Our versatile spaces, situated in the heart of the city, cater to a wide range of events-from intimate board meetings to grand performances. We are committed to enhancing the city's social fabric by collaborating with charities, businesses, research institutions, and universities, striving to develop sustainable models that drive growth and amplify community impact., The Operations Manager at Coventry Central Hall (CCH) will be responsible for overseeing the day-to-day operations of the venue, ensuring smooth execution of events, building maintenance, security, and compliance with health and safety regulations. This role is pivotal in delivering exceptional client experiences, managing operational staff and volunteers, and supporting the organization's mission and values. The Operations Manager will work closely with the Business Development Manager and the Bookings and Finance Executive to optimize operational efficiency and enhance community engagement., Managing Events:

• Oversee planning and execution of all events, ensuring smooth logistics from setup to breakdown.
• Liaise with clients to understand event requirements, coordinating room setups, AV equipment, and catering as needed.
• Assign and manage staff and volunteers to ensure adequate staffing during events.
• Act as the main point of contact for clients and contractors, resolving any on-site issues swiftly.
Maintenance:
• Oversee regular maintenance, repairs, and cleaning schedules to ensure the building is in top condition.
• Work with contractors to manage large-scale repairs, renovations, or updates to facilities.
• Ensure that all facilities and equipment are operational and compliant with regulations.
Security and Compliance:
• Maintain and implement robust security measures for the safety of staff, visitors, and property.
• Ensure compliance with health, safety, fire regulations, and other statutory obligations.
• Conduct regular inspections and risk assessments, reporting any hazards or areas of concern to management.
Customer Service:
• Uphold excellent customer service standards, ensuring all clients and visitors have a positive experience at CCH.
• Handle client or visitor complaints professionally and efficiently.
• Maintain positive relationships with community, church members, commercial clients, and event attendees.
Training and Compliance:
• Coordinate training for staff and volunteers in fire safety, health and safety, manual handling, first aid, and other required areas.
• Monitor compliance with training requirements and ensure all staff adhere to CCH's operational and safety standards.
• Regularly review and update operational procedures and training materials in collaboration with the Development Manager.
Staff Training and Coordination:
• Manage and mentor the events team, including on-call staff and volunteers, to enhance operational effectiveness.
• Plan staff rotas, ensuring adequate coverage for events and day-to-day operations.
• Conduct performance reviews and work on staff development plans in coordination with the Development Manager.
Compliance Monitoring:
• Ensure full compliance with CCH's policies and procedures, including diversity, accessibility, health and safety, and equal opportunities.
• Maintain thorough documentation of compliance activities, reporting any issues or incidents as required.
  
  Operational Experience: Proven experience in day-to-day operations in a similar venue or environment.
• Leadership Skills: Ability to lead and motivate staff, volunteers, and contractors, ensuring the smooth running of events and operations.
• Organizational Skills: Strong multitasking abilities, ensuring tasks are prioritized and completed on time.
• Customer Service Excellence: Ability to build strong relationships with clients, ensuring their needs are met and resolving issues effectively.
• Problem Solving: Adept at troubleshooting and resolving operational challenges as they arise.
• Health & Safety Knowledge: Up-to-date knowledge of health and safety regulations, particularly relating to public venues.
• Communication Skills: Excellent verbal and written communication, able to interact professionally with a wide range of stakeholders.
Proven ability to quickly learn new technologies. Desirable
• Event Management Experience: Previous experience in coordinating events or working in a venue management role.
• Leadership Skills: Proven ability to lead and motivate staff, volunteers, and contractors, ensuring the smooth running of events and operations
• Technical Skills: Familiarity with venue management systems
• Financial Acumen: Experience managing budgets and identifying cost-effective operational solutions.
• Sustainability Mindset: An understanding of sustainable practices in facility management and event execution eg recycling
  
  Salary: Depending on qualifications and experience
Working hours: 37.5 hours per week Flexible - evening and weekend work will be required.