Operations Manager

Duties and responsibilities 1. Complaint handling ensuring patient satisfaction 2. Deductions of patients who have left the practice 3. Do Not Attend (DNA) policy to be adhered and followed. 4. Make sure dedicated staff carries out weekly vaccine stock check and order 5. Support the immunisation of children practice process 6. Good working knowledge of EMIS and Docman. 7. Monitoring practice generic Email and ensure up to date 8. Opening and closing the practice following agreed rota 9. Scanning and Docman daily checking has been completed daily 10. Work together with Practice Manager to ensure effective appointment system, surgery timetables, rotas, annual leave etc. 11. Taking patient calls as needed at busy times or when there are staff shortages 12. Monitoring practice uptake and booking clinics for specific screening programmes and chronic disease management 13. Support the Practice Manager with HR issues as such recruitment, staff monitoring, annual leave, rotas etc. 14. Ensure cold

chain of fridges is maintained by checking fridge temperatures have been taken 15. Sending patients text messages inviting to attend practices for different clinics 16. Running reports required for the efficient monitoring and management of chronic disease (Diabetes, Hypertension, Cytology, etc) 17. Monitoring staff online training to ensure up to date with mandatory training 18. Being able to work across 2 sites 19. Support the Practice Manager with building maintenance issues that might need attention (i.e organising yearly PAT testing, calibration of equipment, fire alarm checks, alarm yearly checks etc) 20. Conduct patient surveys to assess patient satisfaction with service 21. Support the practice by attending the Patient Participation Group 22. Support and promote Health and Safety and Fire Safety in the workplace to ensure a safe environment for all staff, patients and visitors.