Operations Manager

The Operations Manager will take responsibility for the day-to-day operational management of the property, by providing leadership and direction ensure all operational departments deliver an exceptional service to all customers, maximizing on all sales opportunities and ensuring cost control measures are in place. You will be required to deputize in the absence of the General Manager.,

• As the Operations Manager, it is your responsibility to ensure that the operation runs smoothly daily - that the customers enjoy their experience and that your employees enjoy coming to work and deliver great service.
• Your main goal will be to support the smooth running of the business, by providing our largest departments with solid leadership, supporting the teams to deliver excellent service, whether it be restaurant, private dining, afternoon tea dining, conference & events, wedding day, dinner service or a wake.
• You will liaise closely with Heads of Departments and assist them in developing their teams to ensure that business standards and goals are achieved and preferably exceeded.
• Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied
• Developing and implementing marketing strategies to promote hotel brand awareness and increases in revenue
• Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner
• Develops specific goals and plans to prioritise, organise and accomplish your work
• Conducts department meetings and continually communicates a clear and consistent message regarding the company goals to produce desired results
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Scheduling staff members' work hours and coordinating with other departments such as housekeeping or security to ensure a smooth operation
• Cross training from all departments to be consistently monitored and executed
• Co-manages hotel controllable expenses to achieve or exceed budgeted goals
• Minimize refunds, food wastage and maximise service recovery.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Acts as the "service champion" for the operational staff and creates a positive atmosphere for guest relations.
• As Operations Manager you will identify all opportunities to maximise sales whilst enhancing guest experience and ensuring the team do the same.
• You will be incredibly organised and encourage strong working relationships between all departments.
• You must have a keen eye for detail and a willingness to exceed guest expectations.
• Operating on the front line you are committed to consistently delivering high standards through your own hard work and training of the F&B, Front Office and Sales team in line with the hotels' training programme.
• Carrying out interviews and contributing to the recruitment decisions to ensure that we have the right team in place to deliver for customers.
• Monitoring staff performance through regular assessments of productivity levels and employee satisfaction: Carrying out 1-2-1's, performance improvement plans and appraisals, etc
• Sales focused who has proven ability to create innovative ways to maximize revenue and control costs
• Using your strong leadership skills, you will be working closely with the General Manager to deliver our core standards and provide our guests with a great stay every time.
• You should be able to work under your own initiative and constantly look at ways to improve services.
• This is position is part of the senior management team which will include duty management so flexibility in your approach to driving performance in a 24/7 business is required.
• The post is also responsible for Risk Management in with your areas of responsibility, covering Health & Safety, Food Hygiene, DDA and Fire Safety, ensuring that the venue is fully compliant with all legislative responsibilities.
• Work closely with managers and HR to find new ways to improve operations and team engagement.
• Financially astute so a good knowledge of budgeting and P&L accounts is imperative. Making sure all departments are reaching their monthly budgets.
• Ensuring that all staff are trained in proper procedures and policies through an ongoing training program
• Monthly BRM meetings to be arranged and conducted.
• Review 3rd party websites daily for customer feedback and respond to reviews, whilst taking necessary steps to address and identify improvements
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, etc. and driving through appropriate actions for improvement
• Involvement in HR, Health and Safety and marketing and strong IT skills will be needed
  
  You will have a solid food and beverage background with excellent management and leadership skills and experience to encourage, motivate and develop an established team by leading from the front.
• Our ideal candidate will have a minimum of one year in a similar role and be looking to build on their experience to date.
• At least 5 years F&B Experience
• Conference & Banqueting Experience is vital
• Front Office, Sales & Events Experience would be ideal, You are flexible and willing to learn
• Ability to work on weekends
• Confident
• Nurturing
• Well organised
• Have a strong eye for detail
• Customer focus
• Excellent communication skills
• Work on your own initiative.
• Deliver under pressure
• Adaptive attitude
• Ambitious
• Energetic
• Committed leader who drives the delivery of all company development programs, creating a culture totally focused on delivering a consistent, exceptional guest experience
• A strong communicator with the ability to build positive relationships with internal and external customers, Bachelor's (preferred), Food and Beverage: 5 years (required)
• Conference & Banqueting: 3 years (required)
• Operations management: 1 year (preferred)
  
  Warren House Hotel (1865) is a Grade II listed building, offering stunning accommodation within beautifully 6 acres of landscaped gardens. The hotel consists of 50 bedrooms, 2 Two-bedroom apartments, 11 conference & event rooms, two bars and a restaurant with terrace dining. The property and gardens boast tremendous history, with many stories and visitations from royalty (i.e. King Edward VII) and historic governing bodies (i.e. Winston Churchill). Situated in the exclusive Coombe Estate, Warren House offers peace and tranquillity suitable for accommodation, dining, conferences, meetings, seminars and training. Warren House hotel Houseown to be a destination wedding venue, and has hosted many high-profile weddings and events.
  
  Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Store discount
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability