Operations Manager

Reporting to the General Manager, you can expect your working day to include the following.

• Lead and drive consistent delivery of customer service initiatives through the departments and evaluate the success.
• Ensure sales, profit and other related targets from all departments are exceeded.
• Control and monitor payroll costs by allocating labour resources in line with forecasted and actual consumer levels, through productivity ratios and payroll management.
• Develop new opportunities to grow departmental sales to meet and exceed budget.
• Assist with leading Operational Department Managers and create a team work driven environment which promotes great employee morale and ensures a high level of commitment and pride.
• Ensure effective communication with Operational Department Managers (e.g., Front Office, F&B, C&B, and Housekeeping) by holding regular meetings.
• Taking accountability for the total hotel operation in the absence of the Hotel General Manager.
• To oversee the operational management of the hotel, including Guest Services, Food & Beverage, Kitchen and housekeeping team.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.
• Assist in managing day to day hotel operations by maximising financial returns, driving our people first culture, whilst creating and maintaining a unique guest experience.
• Execute brand standards and all operational initiatives of the brand, with a keen focus on health and safety, compliance and through developing a strong team culture, promote awareness of the hotel and brand in the local community.
• Overseeing all meetings and events operations from working alongside meetings team from enquiry stage through to delivery of event.
• To support with initiative and commitment the overall objectives of the business in terms of both revenues, costs, and teamwork - developing your personal competency levels.
• Be the guarantor of the guest satisfaction, positioning themselves as a benchmark for quality.
• Your role will report to the General Manager and will be required to deputise in their absence.
WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Operations Manager, a strong background in hotel operation is essential for this role and you will need the following qualities and skills.
• The ability to lead and optimise all hotel operations, including Food & Beverage, Conference & Banqueting, and Front office to deliver exceptional guest experiences while maximising financial performance.
• To build, develop, and motivate a high-performing team, creating a culture of service excellence and employee engagement.
• To drive revenue growth, manage budgets, and control costs to achieve optimal financial results.
• To ensure guest satisfaction by delivering exceptional service and resolving guest issues promptly.
• To adhere to IHG brand standards and local regulations.
• To analyse performance metrics.
• To set and manage a budget to achieve optimal returns.
• To maintain the highest standards of quality and cleanliness throughout the hotel.
  
  Candidates with a strong Front Office and Food & Beverage background are preferred.
• A good working knowledge of Opera PMS, and Bison is desired.
• A senior head of department looking to step up or an experienced operations manager is preferred.
  
  Crowne Plaza Reading, Caversham Bridge, Richfield Ave, Reading, Berkshire, RG1 8BD, At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey..., With 122 bedrooms, the hotel offers guests a luxurious and relaxing stay. Crowne Plaza Reading is 1 hour's drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks.
  
  You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Uniforms
• Free staff parking
• In house complimentary gym or gym discounts
• Training and Career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month/ Year
• 50% discounts on Food & Beverage across all IHG hotels