Operations Manager

As a Catering Operations Manager, your role will involve a wide range of responsibilities to ensure the seamless and successful operation of the catering services. Key duties include:

• Motivating and managing a team across multiple areas of the site: Lead by example, inspiring your team to deliver exceptional service and maintain high standards across all facets of the operation.
• Controlling and managing the budget: You will create a robust financial foundation, ensuring effective budget management and identifying opportunities for financial growth while maintaining cost-efficiency.
• Ensuring ongoing team communication: Facilitate effective communication with both internal teams and external partners, ensuring clear management reporting, client liaison, and fostering relationships that enable operational excellence and business retention. This also involves planning innovative menus in collaboration with the culinary team.
• Managing the catering team: This includes recruiting, training, and supervising staff, as well as planning shifts and motivating your team to maintain morale and productivity.
• Ensuring quality: Consistently deliver the highest quality of food and service within the allocated budget, ensuring that the client's expectations are exceeded.
• Overseeing operations: Manage the day-to-day operations, from venue preparation and equipment maintenance to inventory control, ensuring all processes run efficiently.
• Managing budgets: Establish financial targets, closely monitor spending, manage payroll, and ensure the financial health of the operation.
• Ensuring compliance: Ensure that the operation adheres to all health and safety regulations, including fire safety, licensing, and employment laws, creating a safe and compliant working environment for both staff and customers.
• Building strong relationships: Liaise with clients, suppliers, and other professionals to build and maintain strong relationships that foster collaboration and success.
• Identifying opportunities for growth: Stay ahead of industry trends by seeking out new service concepts and innovations that drive sales and enhance the customer experience.
Working Pattern: 5 days over 7, 37.5 hours a week


• Proven experience of successfully managing multiple-sites and teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing multiple sites, contract catering desirable
  
  Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life:
• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work
Big Enough for Growth, Small Enough to Connect:
• Opportunities for career progression while developing a close-knit community
Supporting You Through Life's Ups & Downs:
• Access mental health support & comprehensive wellbeing benefits
Keeping Finances & Wellbeing in Mind:
• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme