Operations Manager

Operations Manager at Manchester Airport, leading our restaurants to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

As a key member of the senior management team, you will be responsible for overseeing the daily operations of the Great Northern Market concept at Manchester Airport.

This includes managing a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu.

The venue has approximately 470 covers and operates from 3am to 10pm.

Role : As an Operations Manager, you will lead the overall performance of our restaurants and focus on delighting customers through the delivery of exceptional food and outstanding customer service by a fully engaged, highly trained, and motivated team.

You will be responsible for managing and overseeing all daily restaurant operations, ensuring health and safety standards are met, and continuously improving customer satisfaction.

Main Duties :

Manage and oversee all daily restaurant operations at multi-site locations.

Direct and guide the management team to successfully execute operations.

Ensure all site health, safety, and food safety protocols are maintained , including up-to-date documentation

Continuously review and improve processes to enhance customer satisfaction.

Maximise the financial performance of the business.

Ensure consistent high-quality customer service for all guests.

Deliver excellence through the performance of others.

Ensure the health, safety, and wellbeing of guests and colleagues at all times ., At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers.

Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK.

We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone.

To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully.

If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch.

In your application, feel free to indicate your preferred pronouns (for example - she / her / hers, he / him / his, they / them / theirs, etc.

Maintain confidentiality and act in accordance with data protection requirements when handling personal data of customers, suppliers, and colleagues.

Requirements : We are looking for an experienced individual with a proven track record of managing multiple sites. You will be flexible across shift patterns and have a passion to deliver a first-class customer experience through the performance of your team.

Qualifications & Relevant Experience :

Leadership & Management.

Significant senior-level hospitality experience with substantial leadership responsibility.

Proven management experience in a food & beverage environment, including staff rostering, training, and development.

Familiarity with an airport-based hospitality setting (desirable)

Proven ability to address potential health and safety / food preparation concerns in a restaurant environment.

A track record of achievement in customer satisfaction, sales, and service.

Proven ambassador in delivering brand values. Implementation of continuous improvement initiatives.

Knowledge, Skills, and Abilities :

Highly organised, able to manage conflicting priorities while maintaining service levels.

Skilled in handling customer complaints to satisfactory resolutions.

Strong communicator, capable of connecting with both customers and staff.

Financially aware, with sound budget control skills and effective stock management.

Capable of driving staff engagement and performance.

Knowledgeable in health & safety requirements specific to food and beverage environments, including food hygiene, COSHH, and food allergens.

Our values,

Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

Curious, passionate and resilient

Responsible, hard-working and keen to help others

Willing to show up, be positive and have FUN!

Access to the ARE Reward Hub, offering discounts and perks across hundreds of retailers.

Access to our Employee Assistance Programme for health and wellbeing support.

28 days annual leave (increasing by 1 day per year, up to a maximum of 32 days).

Staff referral bonus scheme.

Wagestream (flexible pay access) and healthcare scheme.

Please note :

You will be required to provide proof of your right to work in the UK. We will assist you in obtaining an Airport Security ID Pass.