Operations Manager

Working with the team to carry out tasks assigned by the Centre Manager, the Landlord and the appointed surveyors. Supporting the Centre Manager with daily operations and providing cover for periods of leave. Health and Safety

• To ensure Health and Safety / Fire standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it's tenants, members of the public and staff to ensure compliance
• Implement and manage internal compliance systems and carry out necessary Risk assessments
• Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed
• Provide task / emergency plan related training to centre personnel and tenant staff
• Complete periodic updates / accuracy reviews of the evacuation and emergency plans
• Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements
• Regular and effective liaison with local government authorities - environmental health, fire authority, building control and tenants on all matters relating to the site
• Co-ordinate all contractors activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre
• Complete additional training that may be beneficial to the role
Operational
• Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard
• To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment
• Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date on a monthly basis. Provide updates to the Centre Manager
• Ensure all records are implemented and up to date
• Investigate and implement new initiatives and improved working practices
• Manage and respond to any customer complaints and queries either by email, telephone or face to face
• Ensure the tenants handbook and shop fit guide is maintained, managed and up to date
• Implement, record and report on tenants inspections to be completed annually
Environmental
• Manage, monitor and record utility usage and costs
• Implement an energy reduction plan if required and ensure adherence to the Landlords objectives and policies for refuse, sustainability, energy and ISO 14001 certification
• Undertake the environmental audits and implement the centre waste strategy, waste audits and monitoring of waste including KPI's
• Provide guidance, education, training on initiatives, good practice, procedures to raise awareness
• Devise and implement an annual sustainability project including annual award entries
Services
• Implement, review and manage key performance indicators for security, cleaning, refuse, maintenance ensuring standards, hours, staffing etc are delivered
Financial
• Input into the creation of centre and car park budgets.
• Liaise with the Centre Manager regarding financial spend for reactive and PPM works.
• Raise PO's and process invoices when required.
  
  Excellent Communicator
• IT Literate to include Windows Office
• Ability to work under pressure
• Organisational Skills
• Experience of quality, health and safety, fire and environmental policies and procedures
• IOSH qualified
• Flexible approach to working hours, including working weekends on a Rota basis and sometimes being on call
Desirable:
• Previous Operations Manager / retail experience desirable
• Competency in report writing
• Experience of the tendering and procurement of contracts
• First Aid qualification
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.