Operations Manager

To oversee and ensure the smooth running of multiple catering sites in a variety of settings across your region, developing teams to deliver excellent service standards, driving financial performance, and fostering strong client relationships while ensuring compliance with health and safety regulations.,

• Recruiting, leading, coaching and developing high calibre site managers and service champions within your area
• Creating a platform for financial growth
• Excellent cost control
• Innovative menu planning with specified budgets
• Overseeing site management within your area of responsibility
• Building internal and external relationships
• Regular liaison with clients
• Compliance to all company processes and systems
What good looks like:
• Client satisfaction and retention: Achieving high levels of client satisfaction and renewing contracts.
• Financial performance: Meeting or exceeding budgeted profit margins and managing costs effectively.
• Employee engagement and retention: Ensuring low staff turnover and high levels of employee satisfaction across all sites.
• Operational efficiency: Achieving consistent high standards of quality and service delivery across all sites under your responsibility.
• Exceptional client feedback: Positive reviews and consistent renewal of contracts.
• Cost-effective operations: Staying within budget while maintaining high standards of service and menu innovation.
• Team development: A motivated, skilled, and engaged team with low turnover rates.
• Revenue growth: Steady financial growth through upselling, client retention, and new business opportunities.
  
  Proven operational management experience within contract catering
• Leadership qualities, inspiring and motivating a large, diverse team
• Confidence with numbers
• Profit and loss management
• Experience within similar sectors is essential
  
  Full Time
One Crown Ct, England, EC2V 6JP Currency Pound Circle Streamline Icon: https://streamlinehq.com £55000 - £57000 per annum Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / catering facilities. Lunch subsidies / free refreshments and snacks are offered. This role will cover the M4 corridor, covering the South of the country., Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
• FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme