Operations Manager

As Operations Manager you will be responsible for a regional business unit and will be required to manage all budget and costs, you will be responsible for managing reactive day to day works through your management team and also be expected to drive strategy and the longer term plans for service delivery and future opportunities. The role will be focused on current service delivery to identify improvement areas needed and opportunities to change the way we work.,

• Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
• Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
• Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
• Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
• Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
• Achieve high standards of H&S and develop safety culture in the business
OPERATIONAL ACCOUNTABILITIES
• Working with your team to provide accurate job notes, on site time recording and improving productivity levels.
• Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve
• Lead the management team to deliver business objectives
• Management and control of departmental expenditure within agreed budgets
• To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver
• Work with our support services to understand and analyse excel data reports which translate into meaningful outputs
• Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place
  
  Refrigeration qualification is essential
• ONC/HNC in an engineering discipline C&G 2391 - Ideal but not essential
• IOSH Managing Safely or equivalent
KNOWLEDGE AND EXPERIENCE:
• Effective P&L management, delivering profitability
• People management systems and processes
• Customer Service standards
• Developed knowledge of H&S systems, process and procedures
• Sound refrigeration technical knowledge in a retail environment
• A proven track record within a management role in Refrigeration services with the retail sector or FMCG
• Previous demonstrable management role within a similar industry
• Have the ability to identify and implement innovative and effective business improvements
• Regulations relating to services provided, The post holder must be able to work flexibly, as determined by business requirements, including weekend working at the Redditch office on a rota basis., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Salary: Up to £64,000 per annum (depending on experience)
• Car allowance
• Up to 10% Bonus scheme
• Private Medical (individual), Laptop and Mobile
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions up to 6% max.
• Life Assurance
• Salary Sacrifice Electronic Vehicle Scheme
• Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme