Operations Manager

As our Operations Manager (AOM) at West Bromwich you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.

Ensure the delivery of effective patient focussed clinical services at all times
Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
Ensure all operational issues are managed in accordance with the organisation's policies and procedures
Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
Lead high standards at your operational location(s) at all times
Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
Represent St John Ambulance at external stakeholder opportunities relative to the role and services
Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
Champion and exemplify compassionate leadership and St John values
Engage, involve and empower St John People in problem-solving and improving the organisation
Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

Have a passion for delivering high quality, well led, patient centred ambulance services
Inspire excellence and commitment in your team
Can spot, and act on, opportunities to improve services
Are an excellent partner, colleague, critical friend, and support for your peers

Our Values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork.
Everyone who works at St John needs to be familiar with the HEART values and exemplify them.
We are committed to being an organisation that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.

This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).