Operations Manager

Normal working hours are 07:00 to 15:00 Monday to Fridayt but some flexibility is required.

As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of 4 million parcels a year, but that's not all. It'll be up to you to ensure everything runs smoothly - leading on and coordinating manpower and resource you'll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you'll not only maximise operational performance; you'll ensure we never stop delivering to the highest levels of customer service., Are you a LinkedIn user? Search for 'Parcelforce' and follow us for all of our live vacancies and latest updates.

A natural leader and experienced manager, you'll enjoy nothing more than guiding teams through significant periods of change. You'll understand how important it is to build strong relationships with your team, unions and key stakeholders - and, you'll show a genuine passion for what you do. Positive, proactive and personable, you won't just ensure strong operational performance; you'll never let us compromise on service. Ideally with a background in express parcels and some experience working in a unionised environment, you'll already have your CPC qualification or be working towards one.

This role will be a supporting role begin with working over several sites, Travelling will be a part of this role. the plan will be for you to cover and when a unit becomes available you will slot into the vacant position.

Units to cover are Hatfield, Chelmsford, London Central, London East, London South East, Medway & Tonbridge.

We're on the lookout for an experienced Operations Manager to head up a team of 120 colleaguues. It's a pretty big role: with an average of 70 delivery and collection routes running daily, you'll be critical to securing the success of one of our larger operations.

Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected., Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team., Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.