Operations Manager

Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated, and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes, and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Operations Manager to join our team of essential key workers and help us make a positive difference to the environment we all live and work in. Reporting to the Senior Operations Manager, you will provide operational management, conduct regular team meetings, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to senior management. You will also implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPIs and using the data to drive decision making and operational improvements. A large part of the role will involve developing and maintaining a network of positive working relationships with the customer, potential customers, partners, and stakeholders, including trade union representatives, in order to anticipate and meet customer and stakeholders' existing and future needs.

To be considered for a position within our team, you will have previous experience of providing operational management to large teams of blue-collar workers within a unionised environment and hold a Management Level 3 qualification. You should be a CPC Licence holder with the ability to confidently manage budget, forecasting and P&L in collaboration with the Senior Contract Manager. We are looking to hear from candidates who are flexible with shift patterns and have the willingness to go the extra mile when required. You will be expected to be someone who can demonstrate strong customer service skills and are happy in dealing with members of the public. Previous experience of working within Environmental Services is not essential as we will provide any additional training you may need.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

What we offer

• The opportunity to make a real difference to the quality of life in our communities.
• A role as a company ambassador
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment, online shopping discounts, mobile phone plans and leisure centre memberships.
• Interesting, varied and enjoyable work
• A company that recognises your contribution
• Up to 25 days annual leave plus bank holidays