Operations Manager

We have a position for an Operations Manager for Bodmin to establish industry best practice at the Depot level, aligning approach and methodology to the overall Certas Energy Strategy, customs and practices. Ensuring the best quality service is delivered to the customer, optimising cost effectiveness, delivering P&L target, whilst establishing and maintaining a safe and engaging culture for all drivers and staff.,

• Customer: Ensure optimal service delivery as defined by KPI's
• Efficiency: Implement defined solutions, initiatives and identify opportunities to drive both people and process improvement, sharing best practice.
• Financial: Ensure effective cost control to ensure optimum return on expenditure by achieving P&L target
• Strategy: Align to and deliver change initiatives launched to ensure the strategic goals of Certas Energy
  
  Collaborative: Can effectively engage and collaborate with stakeholders, peers and colleagues
• Driven to Deliver: Sets a personal example of consistency and determination, taking full accountability for the delivery of the established KPI's.
• Personally Credible: Demonstrates professional and personal credibility, is authentic in their approach
• Courage to Challenge: Builds close partnerships with internal and external colleagues and stakeholders, providing a 'safe haven' for difficult conversations
• Ensures Accountability: Maintains a consistent approach across the team, ensuring the effective challenge of others to drive the delivery of established KPI's
• Decisive Thinker: Has the confidence to make decisions and remain accountable for the outcomes
Experience (what I have done)
• Built Partnerships: Engaged clients, stakeholders, peers at all levels to collaborate and build relationships that drive positive benefit.
• Implemented Change: Implemented change effectively using Change Management Principles to maintain engagement and service delivery
• Budget Accountability: Delivered service to an established budget
• Adhered to Established Processes: Ensured legal compliance by understanding and strict adherence to statutory requirements and mandatory organisational frameworks
• Adaptable Environment: Ensured safe and effective service delivery in a dynamic, fast paced environment whilst effectively communicating expectations with stakeholders
Competencies (what I am capable of)
• Manage Change: Ability to effectively define, implement & manage change. Ability to manage ambiguity in a positive way and encourage others to do the same.
• Resilience & Adaptability: Resilient to ever changing demands, flexible to meet the needs of internal & external customers whilst maintaining a focus on the vision and showing 'grace' under pressure
• Financial Management: Accountable the service delivery within financial constraints with the ability to forecast & understand how to manage budgets
• Manage Expectations: Effectively communicate operational expectations of employees and hold accountable or positively recognise employees based upon behaviours and results
• Champion Safety: Impress upon all employees the paramount importance of safe working, becoming the embodiment and example to employees that we truly mean Safety First
Knowledge (what I know)
• Leadership Competencies: Understanding of leadership competencies to drive a culture of safe working and engagement whilst developing and harnesses talent
• Safe Working: An understanding of safe working practices
• Partnership dynamics: Understanding of how to build and run effective relationships at all levels that deliver mutual benefit
• Commercial: Understanding/knowledge of the Bulk Fuel sector in which Certas Energy operates
• Financial Information: Understanding of financial information to undertake required budgeting activities and understand associated impacts
• Negotiation and Influencing techniques: Understanding of how and when to negotiate and influence at all levels
• Management Information: Understanding of Management Information to enable data driven decisions to improve processes and effect change
  
  A competitive salary
• Company Car or Allowance
• 25 days annual leave (plus bank holidays)
• Buy, Sell, Carry Annual Leave options
• Industry leading safety standards and support
• Career progression opportunities in operational functions
• Company pension scheme
• Access to discounts via the Certas Energy Group Scheme