Operations Manager Countywide Maintenance

Salary £44,711 - £49,764 Per annum | Full time | Permanent | 37 hours per week | Lancashire Countywide | International Sponsorship - this role is not open to international sponsorship Operations Manager G10 - Countywide Maintenance Reporting to the Highways Manager, managing delivery of the highway service countywide with direct responsibility for a team of Operational Engineers and their teams, leading on enhancing the customer experience provided by your team and delivering highways related schemes throughout Lancashire in line with the service key themes:

• Exceptional Customer Focus
• High Quality
• High Performance
Scope of Work Post holders at this level will require a professional qualification or equivalent to provide direction to their team and act as a technical reference to deal with complex escalated issues. They will be co-ordinating and integrating the work of their teams, including dealing with multiple and varied priorities. They will regularly be making proposals for service planning purposes and will be fully aware of commercial and programme implications. Managing Highways Operations For this exciting opportunity we are seeking a Highways Manager with a breadth of experience in managing Highway Services. You'll be a Highways professional with the industry knowledge and operational experience needed to make this role a success. You will monitor, lead and motivate Operational Engineers and their teams to ensure delivery of a high-performance service whilst producing high quality works for our customers. We'll need you to have the resilience required to deliver a fast moving and reactive service whilst proactively monitoring budgets and maximising resources effectively. Your analytical approach will utilise data to inform our service delivery and improve performance, in addition, you'll have the confidence to deliver exceptional customer service whilst promoting this ethos across all our teams. You'll overcome emergencies by leading the team to ensure our Highways are safe for users. Finally, we'll need someone to have the political awareness required to support our corporate responsibilities. Stakeholder Management You'll have excellent stakeholder management experience as you'll be mitigating complaints, guiding, managing, advising, and negotiating any project requirements. You'll need to have a strong civil engineering background and the political awareness and understanding of public sector commitments. With your excellent knowledge and communication style you'll manage stakeholder expectations and deliver safe and effective projects to meet the service's needs. You'll need extensive highway knowledge and expertise to liaise with stakeholders including the Public, Members, National Highways, Contractors, Utility Companies, Network Rail, District Councils, Parish Councils and more. You will work in pressured environments, lead and safely deliver a high-quality highways service. Accountabilities/Responsibilities
• Act as customer lead for the designated area, identifying customer groups and communities and proactively engaging to improve customer relations, the perception of the highway service and improving the service journey experience for customers.
• Train and support team members to consistently deliver high customer service standards in line with the county's agreed timescales and communication processes.
• Demonstrate excellent customer services, proactively dealing with customers and members to ensure updates are properly communicated.
• Manage a full programme of works, ensuring operations are delivered within agreed timescales, budgets and KPI's.
• Ensure the Highway Managers are kept updated on programmed works and closely monitor their progress and budget.
• Manage a team who will be delivering a range of maintenance related works encompassing maintenance works on carriageways, footways, drainage, public realm, traffic safety infrastructure etc.
• Plan, organise, control and be responsible for the work of the service ensuring that all staff make the most effective and economical use of resources under their control and set, monitor and report on performance and financial targets for each work area or contract.
• Work closely with other LCC teams and external partners to ensure strong working relationships by contributing technical expertise as required.
• Ensuring tendering and procurement of both materials and sub-contractors, in association with central procurement is delivered in a timely manner to allow uninterrupted delivery of works.
• Responsibility for the administration of contracts to ensure all works are in accordance with the specification laid down, to monitor, review and take corrective action where necessary.
• Ensure the highest quality of work is being delivered by the service, defect free and in line with customer expectations.
• In this role you will be required to investigate and respond to challenging, complex issues escalated by elected members that may involve conflicting views and specific or unusual circumstances.
• Interrogate, monitor existing systems to deliver work objectives and improvements.
• Delivering the Out of Hours service and responding to emergencies, including weather emergencies (at any time) ensuring they are dealt with in a prompt,
competent and safe manner
• To promote and develop good working relationships in accordance with the County Council's policy of being a good employer by:
• Competently and proactively managing employees using approved procedures for the prompt resolution of grievances, disciplinary issues, sickness, capability and other issues
• Promoting good employee relations and contributing to J.N.C.C.'s, Health and Safety Committees and other meetings
• Undertaking appraisals and staff development
Values
• Supportive - praise, understand opinions/concerns, employee involvement, reasons for change, feedback, empowerment, ownership, implement, continuous review
• Innovative - Clear vision, self-inspired, passionate, competitive, strong work ethic, verbal presentations, dealing with customers, active listening, meeting participation and negotiation, objective setting, address poor performance
  
  Respectful - Integrity, belief, values
• Collaborative - Political awareness, honesty, approachable, engaging, responsive
So, if you're experienced in leading and managing Highways Operations we really want to hear from you! Benefits: Fabulous flexibility with up to 32 days annual leave plus bank holidays, 2 additional days at Christmas and an additional 20 days that can be purchased - we have a generous local government pension with shared AVC's plus a benefits package which has much more as shown .