Operations Manager - Events & Experiences

An exciting opportunity has arisen for an Operations Manager to join the award-winning in-house food and beverage team, operating across unique and different spaces, with the prestige of delivering inside the world-famous Grade II listed Pavilion. You will manage the front of house team in the service delivery of a variety of events at Lord's including high profile dinners, conferences, weddings and receptions. This role will work closely with the Staffing Manager and the wider Food & Beverage Team to deliver service excellence. Additional core duties for this role include; assist with the training and development of the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience, managing client tastings; liaising with the kitchen team over menus and service style; and ensuring standard operating procedures for all venues in the Ground are followed.,

• Striving for excellence in every aspect of the MCC's operations
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors
• From the world-class cricket schedule to the maintenance of Lord's Cricket Ground, we aim to drive forward the game of cricket
TEAMWORK
• Creating a cohesive and supportive environment to create shared goals and responsibilities
• Success in our team performance benefit all who come to Lord's
• By valuing teamwork at MCC we create a positive and inclusive environment
INTEGRITY
• Striving for honesty, fairness and ethical conduct in all aspects of cricket
• Integrity, both on and off the field of play, is at the heart of MCC
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch
  
  Experience in a front-of-house management, customer service role in events or hospitality, running high profile private dinners, conferences, weddings and receptions
• Strong communication, presentation and interpersonal skills
• Customer service focussed with a strong track record of leading and managing staff
• Exceptional organisational and multitasking skills
• Ability to remain calm under pressure and adapt to changing circumstances
• Detail oriented and solution based
• Excellent planning and admin skills
• Willing to work evenings and weekends