Operations Manager - Hosting - Coventry

As our Operations Manager (Hosting) your role will be to support your General Manager in maximising performance in all areas of your casino, but with specific accountability for the Hosting Team. You will make the difference by inspiring, motivating and leading this team to deliver high quality exciting and entertaining experiences to your customers.

This is an amazing opportunity to have a hand in most aspects of Operations, with a particular focus on exploring new corporate and hospitality ideas, building business partnerships with local companies, arranging events and coming up with new revenue opportunities.

You will;

• Be responsible for providing an excellent product and customer experience through all hosting activities in the Casino whilst upholding the principles of safer gambling


• Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics


• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions


• Help to build a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product


• Assist the recruitment and development of a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across sales, leisure and food and beverage


• Proactively drive sales and control margin and costs to drive casino profitability


• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
  
  PML holder with previous casino experience


• Previous team leadership experience within a service driven environment (Hospitality, Entertainment, Leisure, F&B or similar)


• Customer focused with experience in delivering excellent service in hosting activities, front of house/reception, F&B etc


• Good at managing change and building a positive culture


• Previous experience of promotional events and managing / directing a customer orientated retail business to a wide range of customers including VIPs and regular visitors


• Excellent communicator, able to collaborate with the wider business


• Sound commercial and financial acumen


• Values and personally demonstrates behaviours that support and encourages inclusion and diversity.


• Flexibility to work at peak times (evenings, nights and weekends) as required by the business
  
  We're Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.


We're on an exciting journey of growth and it's the ideal time to join us. More than ever, we're investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.


• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.


• Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.


• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.


• Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.


• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.


• People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.


• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.


• Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.


Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.