Operations Manager - Langley Medical Practice

This role will be supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and provide an effective high quality focused IT service to support the practice targets and claims., The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Operations Manager is responsible for:

• Providing leadership and guidance to all staff, and take direct day to day leadership of the administrative and reception team, ensuring that they adhere to policy and procedure at all times
• Overseeing the administrative elements of QOF, national and local contracts, liaising with GPs, nursing staff and administrators including PCN staff to reach targets
• Developing and running searches and audits on the clinical system for the purposes of improving clinical care, capturing clinical and performance data to support the PM with finance reporting.
• Implementing systems to ensure compliance with CQC regulations and standards
• Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
• Assist with recruitment including pre-employment checks and DBS
• Evaluating, organising and overseeing the staff induction programme
• Supporting the practice manager Implementing and embedding an effective staff appraisal process which will include staff development plans for all staff (clinical and administrative) whilst maintaining a robust training record
  
  Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.
Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes. In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience. We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community. We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.