Operations Manager - London

We're looking for an experienced Operations Manager to join our flagship Grosvenor London Victoria Casino. Your role will be to support your General Manager in maximising performance in all areas of your casino; making the difference by inspiring, motivating and leading your team to deliver high quality, exciting and entertaining experiences to your customers. This is an amazing opportunity to have a hand in most aspects of Operations. You will;

• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming or hosting activities in the Casino.
• Drive performance of the casino measured against targets covering finance, customer service, and team metrics.
• Champion values - Service, Teamwork, Ambition, Responsibility & Solutions
• Help to build a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product.
• Recruitment, training and development of a strong team with personal Development Plans in place for direct reports
• Proactively drive sales and control margin and costs to drive casino profitability; review labour costs and contracted hours for the gaming/hosting team
• Ensure your casino complies with all regulation, particularly the Gaming Commission licensing requirements; be a champion for safer gambling
• Perform Duty Manager responsibility as per the weekly management rota.
• Conduct/Record EDD and RG conversations with customers
• Be responsible for Customer Experience and Satisfaction Targets
  
  Salary - Highly competitive + tips + bonus potential
• 28 days annual leave increasing with service
• Balanced 40-hour work week - Because we believe in work-life harmony
• Share of Tips - Recognising your exceptional service & teamwork
• Life cover and private medical insurance
• Contributory Pension Scheme
• 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
• Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
• Career Growth - We're invested in your future, offering opportunities to develop and grow within the company