Operations Manager - Lovely Pubs - Alveston

Lovely Pubs operates a select group of premium pub-restaurants known for their warm hospitality, fresh seasonal food, and community atmosphere. We are seeking an exceptional Operations Manager to oversee and elevate our offering, while maintaining the distinct identity of Lovely Pubs., We have an exciting opportunity for a dynamic and experienced Operations Manager to lead the team at Lovely Pubs. You'll manage 7 sites across Warwickshire, ensuring they consistently deliver outstanding hospitality, fresh food, and exceptional customer experiences. To thrive in this role, you'll need high emotional intelligence, meticulous attention to detail, and a true zest for hospitality. You'll lead with energy and inspire your teams to continuously improve. A passion for fresh food and the ability to help engineer menus that deliver quality at pace are essential., Leadership and Direction

• Provide inspirational leadership to your teams, ensuring they consistently deliver high standards of food, drink, and hospitality.
• Foster a culture of collaboration, support, and high morale across all sites.
• Establish a working environment where teams feel empowered and engaged.
Customer Experience
• Have a real passion for hospitality and the principle of 'shared ownership', share our Purpose of 'creating experiences that nourish the soul'
• Ensure a fantastic customer experience by setting and maintaining outstanding service and quality standards across all Lovely Pubs locations.
• Stay ahead of industry trends and make regular competitor visits to ensure Lovely Pubs remains the first choice for customers.
• Drive continuous improvement of the guest experience, always seeking to refine and evolve our offering.
Developing Your People
• Build and strengthen your teams by coaching managers, providing development opportunities, and fostering a culture of learning.
• Regularly identify and mentor high-potential team members, ensuring a robust succession plan across all sites.
• Encourage a shared sense of ownership amongst teams, ensuring everyone feels invested in the success of their pub.
Optimising Financial Performance
• Take a commercial, entrepreneurial approach to drive profitability and growth across the Lovely Pubs portfolio.
• Ensure each pub has a clear vision that aligns with the Lovely Pubs brand and Fuller's values.
• Use data-driven insights to analyse performance and identify opportunities for growth and profit maximisation.
Protecting Our Reputation
• Implement and enforce health and safety standards, ensuring a safe environment for both staff and customers.
• Uphold Fuller's reputation and Lovely Pubs' brand by adhering to legal and compliance standards, fostering trust and excellence in all operational aspects.
  
  Proven track record of delivering sales and profit growth within a multi-site hospitality environment.
• An inspiring leader with high emotional intelligence and meticulous attention to detail.
• Passionate about fresh, seasonal food with a solid understanding of menu engineering to deliver great food quickly and consistently.
• A real zest for hospitality with a belief in the principle of Shared Ownership - making every team member feel responsible for the guest experience and the business's success.
• Strong commercial acumen, with the ability to make data-informed decisions to drive performance.
• Willingness to work 2-3 evenings a week and every other weekend, to ensure hands-on leadership during key trading times.
What We Will Be Looking For in You:
• You have a genuine passion for our pubs and people, with a constant drive to improve performance and quality.
• You can build a motivated, high-performing team by demonstrating leadership behaviour's that inspire trust and collaboration.
• You are a role model for the team and your peers, embodying our values in everything you do.
• You can balance the practicalities of running a profitable business with the passion and creativity that keeps Lovely Pubs at the heart of the community.
If you're passionate about fresh food, premium hospitality, and leading teams to deliver exceptional experiences, we want to hear from you.